Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
Lead housekeeping operations: Direct all aspects of Housekeeping operations, including system management, budgeting, forecasting, inventory control, and policy implementation
Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
You will be responsible to lead the respective module team to elevate engineering and manufacturing excellence in the respective modules, improving process and/or tool performance and availability, diagnosing failures and implementing effective solutions to meet uptime and cycle time requirements.
Complete the registration process by inputting and retrieving information from the computer system, confirming pertinent information including number of guests and room rates.
While the Assistant Manager may not be required to manage all the stated Job Responsibilities simultaneously, they must be prepared to be rotated to assume them, as and when directed by the Directors/Associate Directors/Senior Managers and Managers of Facilities.
Lead the enhancement, operations and governance of commercial platforms, including the Lease Management System, Point of Sale (POS) System, and related applications.
Resources management by planning and determining resources to meet business needs; including human resource capacity, equipment and space utilization, records update and filing.