assistant customer service manager jobs in Malaysia

Showing 97 jobs results for "assistant customer service manager"

 
Undisclosed
  • We are seeking a self-motivated, passionate, and detail-oriented
  • Assistant Customer Service Manager
  • with a customer-first mindset, dedicated to translating consumer needs into online business opportunities. This ideal candidate should be tech-savvy and have experience solving problems, generating shipping labels on courier portals, managing website admin for returns and refunds, handling finance related enquiries, and more. ...
Posted
7 days ago
MYR7,000 - MYR12,000 Per Month

Pelabuhan Klang, Selangor

  • Covering global manufacturing sites to achieve customer-related business performance, such as product quality goals, shipment fulfillment targets and to manage customer communication to ensure the customer satisfaction.
  • Manufacturing quality communication contact window to customer for manufacturing quality related issue and acts as a representative of customer to monitor product quality meet customer’ expectation.
  • Coach and mentor members to deliver excellence service/work to internal and external customers. ...
Posted
23 days ago
Undisclosed

Singapore

  • Full Job Description
  • Make cold sales calls to hotels and prospective clients. Provide day to day service to clients. May need to go on-site to understand customers' needs. Liase betweeen sales and production teams on special requirements by clients. Able to work fast, independently and under stress.
Posted
11 days ago
Undisclosed

KL City

  • ROLE POSITIONING AND OBJECTIVES:
  • The position implies project-managing, and contact center operations of a business process outsourcer (BPO) team. The person who is ready to make
  • tough data-backed decisions in a high-speed complex environment. If you are passionate about delivering a wow customer experience, enthusiastic ...
Posted
24 days ago
Undisclosed

Sepang

  • Responsibilities:
  • Building strong connections with every client is essential. The designated individual will serve as the primary point of contact for clients and BDC management regarding all customer-related issues, including incident reporting and monthly reporting.
  • Thoroughly grasp all client delivery requirements and collaborate across departments to ensure timely completion of tasks, adhering to customer service level agreements (SLAs) consistently. ...
Posted
a day ago
Undisclosed

KL City

  • Job Summary:
  • Responsible for overseeing Customer Care functions such as nomination registration, email, instant messaging, front counter, and inbound calls, along with managing outsourcing services e.g., Call Centre, Great Eastern Life Malaysia (GELM) Head Office Counter, and Branches.
  • Accountable for implementing a Customer Service strategy aligned with the company's objectives. ...
Posted
7 days ago
MYR3,500 - MYR4,200 Per Month

KL City

  • Job Descriptions:
  • Manage day-to-day operations at Counter including:
  • - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ...
WFH
Posted
10 days ago
MYR3,500 - MYR4,200 Per Month

Petaling Jaya

  • Job Descriptions:
  • Manage day-to-day operations at Counter including:
  • - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ...
WFH
Posted
10 days ago
Undisclosed

Malaysia, Kuala Lumpur

  • Job Description
  • We are seeking a dedicated and customer-oriented Customer Care Assistant Manager to join our team. In this role, you will play a pivotal part in leading and supporting our customer care team, ensuring exceptional service standards, and contributing to our overall mission of delivering outstanding customer experiences.You will report directly to our Head of Customer Care.
  • Key Responsibilities ...
Posted
10 days ago
SGD5,000 - SGD6,000 Per Month

Singapore

  • Responsibilities:
  • Supervise and manage queries that come through online customer service channels (Email and Social Networking Sites).
  • Supervise and manage the service recovery process for client satisfaction. ...
Posted
7 days ago
MYR3,500 - MYR4,200 Per Month

KL City

  • Job Descriptions:
  • Manage day-to-day operations at Counter including:
  • - Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection. ...
WFH
Posted
11 days ago
MYR5,000 - MYR6,000 Per Month

KL City

  • Job Responsibility
  • Manage daily operations at Counter including managing inventory and the retail floor space
  • POS/Invoiving, sell-collection of online purchases ...
Posted
6 days ago
MYR5,500 - MYR8,000 Per Month

Bangsar South

  • Directly report to the Section Head of the Contact Centre Department (CCD) on the overall operation of the Contact Centre.
  • Review operation performance & provide new action/planning on a monthly & yearly basis.
  • Ensure the operation complies with internal policy and guidelines as well as BNM requirements. ...
Posted
11 days ago
Undisclosed

Singapore

  • Senior Associate / Assistant Manager - Operations, Customer Service
  • Senior Associate / Assistant Manager - Operations, Customer Service
  • CTBC Bank Downtown Core, Central Region Banking - Business (Banking & Financial Services) Primary focus is to deliver an excellent customer experience by assisting customers with their queries. To assist team lead in handling customer’s issue, report any compliant and resolve customer disputes if any. Secondary is to ensure core system maintenance is updated promptly. Carry out any other duties that may be assigned by the superior from time to time. PRINCIPAL RESPONSIBILITIES: Customer Service A point of contact to provide end to end (E2E) customer service Handle customer problem and job service Tracking and follow up customers’ queries Provide consultation to customers on bank’s products/services’ specifications and assist customers on banking transactions such as:- a) Account Opening Operation Preparation of various business application form documents Coordinate and work closely with Operation Team to complete customer’s queries Meeting customer with Relationship Manager to provide onsite support. b) Account Closure Signature verification, arrange closure of accounts and funds remittance. Assist Fixed Deposit interests rate fixing d) Transaction & Receipt Support and assist business units/support team on: Customer transaction information or notification of exceptions Monthly statement or transaction advices Fax transaction (Codefax) e) Credit Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment). f) E-Banking Service Applications, amendment of and follow-up of e-Services (EB/MMAS/CODE FAX product application, etc.) Assist customers on e-Services related matters such as MMAS password reset, MMAS resend etc. System Maintenance Maintain and record customer service details and follow up matters in customer service system (I-Call). Policy, Procedure & Working Manual To update and maintain team’s policy, procedure & working manual whenever needed. Report Prepare Code Fax Daily Reconciliation and other Ad-Hoc Reports KEY COMPETENCIES: Diploma / Degree Holder with relevant operational banking experience. Understanding of banking products, operations, systems and procedures. Understanding of regulatory and internal management reporting requirements Strong team spirit Good communication skills, courteous and tactful. Company information ...
Posted
6 days ago
Undisclosed

Singapore

  • Full Job Description
  • Job Responsibilities
  • Examinations ...
Posted
3 days ago
Undisclosed

Singapore, Singapore

  • JOB PURPOSE:
  • Primary focus is to deliver an excellent customer experience by assisting customers with their queries. To assist team lead in handling customer’s issue, report any compliant and resolve customer disputes if any.
  • Secondary is to ensure core system maintenance is updated promptly. ...
Posted
9 days ago
SGD4,800 - SGD4,800 Per Month

Singapore

  • Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.
  • Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting in exceptional customer experience.
  • Support and facilitate organic growth of loyalty program membership. ...
Posted
12 days ago
Undisclosed

Malaysia, Selangor

  • Job Description
  • Job Responsibility
  • Covering global manufacturing sites to achieve customer-related business performance, such as product quality goals, shipment fulfillment targets and to manage customer communication to ensure the customer satisfaction. ...
Posted
4 days ago
SGD5,000 - SGD6,000 Per Month

Singapore

  • Roles & Responsibilities
  • To support IT Manager and work for various IT tasks with other IT staffs.
  • To maintain good teamwork and follow Company's procedures and policies. ...
Posted
a day ago
Undisclosed

Singapore

  • Senior Executive / Assistant Manager (Business Development), Energy-as-a-Service page is loaded
  • Senior Executive / Assistant Manager (Business Development), Energy-as-a-Service
  • Apply locations Singapore (Infrastructure) time type Full time posted on Posted 30+ Days Ago job requisition id 10012633 ...
Posted
4 days ago
SGD2,500 - SGD3,300 Per Month

Singapore

  • Summary & Benefits:
  • Central / East
  • Fashion Industry, Women's Apparel ...
Posted
9 days ago
Undisclosed

Singapore

  • Full Job Description
  • Benefit summary:
  • Central ...
Posted
4 days ago
SGD3,000 - SGD3,200 Per Month

Singapore

  • To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
  • Handling Customers & their complaints
  • Handling Appointments ...
Posted
16 days ago
Undisclosed

Singapore

  • 5 days work week (9am-5.30pm)
  • Ship Management Co. /MNC
  • CBD Area ...
Posted
7 days ago
SGD5,000 - SGD6,000 Per Month

Singapore

  • To support IT Manager and work for various IT tasks with other IT staffs.
  • To maintain good teamwork and follow Company's procedures and policies.
  • To strictly manage Company and personal information as confidential. ...
Posted
7 days ago
SGD5,000 - SGD6,000 Per Month

Singapore

  • To support IT Manager and work for various IT tasks with other IT staffs.
  • To maintain good teamwork and follow Company's procedures and policies.
  • To strictly manage Company and personal information as confidential. ...
Posted
7 days ago
SGD5,000 - SGD6,000 Per Month

Singapore

  • Roles & Responsibilities
  • To support IT Manager and work for various IT tasks with other IT staffs.
  • To maintain good teamwork and follow Company's procedures and policies. ...
Posted
7 days ago
SGD3,000 - SGD3,200 Per Month

Singapore

  • Roles & Responsibilities
  • To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors.
  • Handling Customers & their complaints ...
Posted
16 days ago
SGD3,000 - SGD5,000 Per Month

Singapore

  • Roles & Responsibilities
  • Benefit summary:
  • Central ...
Posted
7 days ago