STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs.
Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department.
Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests.
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