To supervise and coordinate housekeeping activities, ensuring cleanliness, orderliness, and high standards of hygiene in all guest rooms, public areas, and back-of-house areas.
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High school diploma or GED; 1 year experience in the housekeeping or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
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Monitor Housekeeping personnel to ensure guests receive prompt and courteous service.
Monitor Housekeeping personnel to ensure rooms, and particularly those of Wyndham Reward members, known repeat guests and other VIP’s receive special attention.
Inform other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry.
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Handle execution of landed & strata matters and title management for development.
Assist technical regulatory approval process in accordance to prevailing Acts, Codes and Rules including but not limited to National Land Code, State Land Rules etc.
Assist in order to bridge technical land requirements with authority engagement to ensure project profitability and the timely launch of township developments.
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Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
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