Provide scalable, low‑touch coverage across assigned territories using automated engagement channels and targeted direct outreach, operating independently with moderate guidance
Manage a high volume of accounts while maintaining visibility into account health, activity, and engagement levels
Identify and drive upsell, cross‑sell, and new buyer seat expansion opportunities within assigned accounts, exercising sound judgment within defined sales guidelines
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Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
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Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue
Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
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Design, develop, and maintain scalable backend services using Node.js and TypeScript
Contribute to system architecture, design discussions, and technical decision-making across engineering teams
Write clean, maintainable, and production-grade code, while promoting engineering best practices such as code reviews, automated testing, and documentation
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Work effectively as a senior member of the self-organized agile team responsible for designing, building, owning, and operating the web applications and cloud services
Own the end-to-end delivery of a service area or set of features, from design through deployment and ongoing operation
Contribute across the full service lifecycle, including system design, implementation, deployment pipelines, operational readiness, and quality practices
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Drive inbound and signal-based outbound outreach across multiple opportunity types (hotline, chat, MQLs, ecommerce triggers, abandoned carts, trials, etc)
Independently close transactional digital opportunities within defined ACV targets by navigating pricing discussions and managing negotiations effectively
Consistently achieve quarterly ACV, revenue, pipeline, and expansion targets
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Lead the creation and execution of comprehensive enterprise account growth strategies, including QBRs and senior stakeholder engagement. Revenue Generation
Drive incremental revenue and EBA token consumption through up sell and cross sell motions into new, adjacent, and upgraded products. Deal Negotiation
Own and lead negotiation and closure of complex Enterprise Business Agreement (EBA) expansion deals, often tied to renewal based quota structures. Buyer Seat Expansion
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