Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Develop and execute comprehensive digital marketing strategies across various channels including social media, search engines (SEO/SEM), email, and content marketing to drive brand awareness, lead generation, and customer acquisition for Medi Beaute.