Manage AGS teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes in AGS (including virtual and physical centralization opportunities)
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on AGS aspects of the transformation plans of Customer Operations (CO) into intelligent E2E service centers and to become a more customer centric organization and execute against those plans
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Secure invoice booking & revenue recognition, perform AR monthly closing and reporting services to CHC as per their respective Service Level Agreements (SLAs)
Monitor SD/FI interface and ensure invoices are booked correctly