A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what such a role may entail:
As a Senior Operations Manager in our BPO company, you will be responsible for overseeing day-to-day operations, managing teams, and ensuring high-quality service delivery to meet client expectations. Your role involves optimizing processes, driving performance improvements, and fostering a culture of operational excellence.
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At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
Job Description
The Securities Services' Marketing & Communications team strategically plans and executes APAC's internal and external marketing and communications initiatives.
The team liaises with multiple stakeholders and senior management globally and across APAC within Securities Services business, aligning internal/external messaging with the strategic priorities of the business. In addition, they partner with other marcomms teams in different business areas, i.e. Global Markets and FIC / regions surrounding broader bank-wide initiatives.
The primary focus of the role will be to drive and execute the implementation of the Securities Services' marketing and communications strategy within the APAC region.
The position sits within the Securities Services business in Singapore to drive effective communication, marketing, events and award strategies.
Working closely with the Securities Services' marketing team across the APAC region, the individual is responsible for producing product and services marketing materials, thought leadership articles, industry award submissions, across a broad range of marketing channels to raise Securities Services' brand, profile and helps position it as a market leader in the industry.
The individual will report directly to the Head of Marketing & Comms in APAC for Securities Services business and will be located in Singapore.
Job Requirements
. About 10 years & above relevant experience is required
. A strong strategic thinker, who can develop marketing strategies, plan and execute marketing plans in collaboration with the Head of Marketing and Communications, APAC
. Outstanding written and verbal communication skills, capable of quickly producing compelling messages, be it for events invitations, emailing, articles, awards submissions, key messages for press engagement, etc.
. Proven strong track record of stakeholder management, including being able to build constructive working relationships with multiple stakeholders at all levels, within different territories in APAC.
. A can-do attitude with the ability to work both independently and as part of a collaborative team.
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The Securities Services’ Marketing & Communications team strategically plans and executes APAC’s internal and external marketing and communications initiatives.
The team liaises with multiple stakeholders and senior management globally and across APAC within Securities Services business, aligning internal/external messaging with the strategic priorities of the business. In addition, they partner with other marcomms teams in different business areas, i.e. Global Markets and FIC / regions surrounding broader bank-wide initiatives.
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The Securities Services’ Marketing & Communications team strategically plans and executes APAC’s internal and external marketing and communications initiatives.
...
Project Manager, AppleCare Business Process Reengineering (BPR)
Be inspired every day. We are idealists. Inventors.
Forever tinkering with products and processes, always on the lookout for a better way. A job at Apple is one that requires a lot of you, but it's also one that rewards forward-thinking and dedicated work. None of us here at Apple would have it any other way!
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As Singapore's leading supermarket retail player and a household name close to all, we have grown with you over the years. It is now your turn to grow an exciting new career and fulfil your aspirations with us. Join us as we embark on a journey to make lives better for our customers, community, environment and employees.
At NTUC FairPrice, we offer you more than just a job. We are committed in giving our employees a rewarding career through comprehensive development opportunities. We promise a wonderful workplace culture with ample opportunities for growth at different levels of your career. Every of our 10,000 employees across Singapore is important.
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