Are you ready to drive meaningful change and shape the future of operational controls? Join a team where your expertise and ideas are valued, and your impact is visible. You will partner with senior leaders, modernize controls, and deliver strategic initiatives that strengthen our first line of defense. Grow your career while leveraging analytics and innovation to enhance how we manage risk and deliver on projects. Experience a culture that champions continuous improvement, collaboration, and career mobility.
As an APAC Branches Operations Project and Governance Lead – Vice President within Digital and Platform Services, you lead governance initiatives and strategic projects across branch operations. You partner with stakeholders to assess risks, engineer effective solutions, and execute projects that improve risk profile and efficiency. You champion a culture of continuous improvement, using data, analytics, and digital tools to inform decisions and deliver measurable enhancements. Together, we ensure compliant, well-controlled processes that support clients and market integrity. You will be part of a team that applies deep operational expertise and data-driven insights to strengthen processes end to end.
The APAC Branch Operations Projects and Governance team oversees the successful delivery of multiple cross-branch location projects. You will formulate strategic projects that achieve efficient operations processing and consistent approaches across nine locations within the APAC Branch organization. You will work closely with the Branch Operations manager and the Digital and Platform Services Change team to deliver results and drive operational excellence.
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Build Relationships: Promote and sell our top-tier Bancassurance products and provide personal financial advisory services to the existing and potential Bank's high net-worth customers.
Analyse Financial Needs: Conduct financial assessments to understand clients' needs and goals.
Create Tailored Solutions: Develop customised solutions to meet clients' specific financial needs.
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Format Portfolio Innovation & Optimization: Architect and drive a multi-format physical network strategy that modernizes traditional footprints. Focus on shifting the portfolio toward next-generation, flexible formats (e.g., Meet@HLB, Non-Cash Service Hubs/SAH) to maximize community engagement, optimize unit economics, and improve overall network agility.
Transformation P&L & Commercial Accountability: Take direct financial ownership of the transformed ecosystem's business outcomes. Define, track, and optimize the Profit & Loss (P&L) metrics for next-gen formats, ensuring that footprint transformations directly translate into lower Cost-to-Income Ratios (CIR), increased customer acquisition, and maximized cross-sell revenue.
Next-Gen Format Scaling Strategy: Define the blueprint, conceptual framework, and micro-market viability strategies for innovative concepts like Meet@HLB. Partner with cross-functional deployment teams to guide the scaling of these formats within community and lifestyle hubs (e.g., lifestyle malls, grocers, residential corridors) to maximize digital-first customer acquisition.
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The role is a client facing role managing the HSBC relationship with the Bank's highest value clients (ie the Top Tier Premier segment typically comprises clients with >RM3Mil investible assets)
Responsible to acquire, develop and retain relationships with a portfolio of Top Tier Premier clients
Expected to build trusting relationships with existing and potential Top Tier Premier clients, help clients articulate their needs, and deliver to exceed client expectations.
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