Elicit, document, and validate functional requirements for assigned ICX modules through stakeholder interviews, workshops, and process observation sessions
Produce Business Requirements Documents, Functional Requirements Specifications, use cases, and detailed user stories with clear acceptance criteria
Create and maintain current-state and future-state business process models using BPMN 2.0 notation
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Elicit, document, and validate functional requirements for assigned ICX modules through stakeholder interviews, workshops, and process observation sessions
Produce Business Requirements Documents, Functional Requirements Specifications, use cases, and detailed user stories with clear acceptance criteria
Create and maintain current-state and future-state business process models using BPMN 2.0 notation
...
Lead and manage the business analysis team, assigning workstream coverage and ensuring consistent requirements quality across all ICX modules
Facilitate executive and operational-level requirements elicitation workshops with client stakeholders across Customer Service, Billing, Operations, IT, and Field Service departments
Own the master requirements repository in Confluence/Jira, ensuring all functional specifications, user stories, acceptance criteria, and process maps are version-controlled and traceable
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