To support our continued growth in Malaysia, XTS Tech is seeking high calibre Business Analysts and Senior Business Analysts with strong experience in Automation services.
In this role, you will work closely with clients, delivery teams, and senior stakeholders to translate business needs into clear, actionable requirements, support technology and business transformation initiatives, and deliver high quality consulting outcomes. You will be expected to operate confidently in fast paced, regulated environments and contribute both to project delivery and to XTS’s broader consulting capabilities.
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Agentic AI ArchitectureDesign and implement production-grade agentic systems using models such as Claude. Agent orchestration, tool calling, function calling, multi-agent architectures, planning and task decomposition, agent memory, context management, state machines and workflow engines, long-running agents, human-in-the-loop systems, autonomous execution, recovery and retry mechanisms, observability, and evaluation. You understand the difference between LLM → Agent → Workflow → Autonomous System, and when each is appropriate.
Agentic Loops & Self-OptimizationA major part of the role is building closed-loop systems: Goal → Plan → Execute → Observe → Evaluate → Learn → Re-plan → Execute. Systems that evaluate their own outputs, detect failed actions, identify root causes, adjust strategies, optimize prompts and tool selection, keep what works, roll back what does not, and improve over time. Reflection, critique, self-evaluation, feedback loops, reward signals, evaluation frameworks, automated experimentation, memory, retrieval, state management.
Claude / LLM EngineeringDeep practical experience with Claude/Anthropic APIs is highly desirable. Tool use, structured outputs, streaming, context management, prompt engineering, system prompts, long-context workflows, model routing, token optimization, latency and cost optimization, context compression, agent memory, LLM evaluation. Experience with other frontier models (OpenAI, Gemini, Llama or equivalent) is a plus.
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Assist in developing and updating learning materials, including presentation slides, facilitate or guides, learner workbooks, assessments, and digital learning content.
Support the design and development of e-learning modules and other digital learning resources.
Conduct research and gather information to support content development and learning initiatives.
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Work closely with the Founder/CEO to translate company strategy into quarterly, monthly, and weekly operational priorities.
Build and manage company-wide operating rhythm, including weekly management meetings, monthly business reviews, and project follow-ups.
Track business performance across key departments such as online sales, outlets, customer service, training, pharmacy/channel sales, warehouse, and support functions.
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Financial & Management Reporting: Support the preparation of crucial documents, including financial statements, the Annual Report, and various management reporting deliverables.
System Transition & Data Migration: Assist in the ongoing transition to our new ERP system, providing vital support for data migration and system testing.
Accounts Receivable (AR): Assist with AR operations, including professionally following up with customers regarding outstanding receivables.
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Assist in developing and updating learning materials, including presentation slides, facilitate or guides, learner workbooks, assessments, and digital learning content.
Support the design and development of e-learning modules and other digital learning resources.
Conduct research and gather information to support content development and learning initiatives.
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Preparing Situational Security Awareness materials. Assist to develop targeted security awareness content to educate employees on emerging cyber threats, security risks and best practices.
Supporting in validating evidence from BU for GPRA, TPRM, ITRA, and other assessments.
Assist with any Group/local project or initiatives by providing support in the implementation and coordination aspects.
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Build: Expand your portfolio by closing projects with property developers, hotel chains and corporate accounts, accelerating your track record in commercial ELV sales.
Develop: Deepen technical and commercial know-how on CCTV and access control while preparing concise proposals that win meetings and decisions.
Network: Strengthen relationships with key decision makers and project stakeholders across property and facilities teams.
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