Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
...
Prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, according to established recipes and quality standards.
Operate and maintain coffee brewing equipment, grinders, and other related tools, ensuring cleanliness and proper functioning.
Provide excellent customer service by greeting customers, taking orders accurately, and addressing inquiries or concerns promptly and professionally.
...
We are looking for an enthusiastic team to support our daily store operations. This role focuses on food and beverage preparation, cashier operations, inventory control, and ensuring compliance with company standards while delivering a positive customer experience.
Operations & Floor ManagementOversee day-to-day store operations.Ensure smooth service flow, especially during peak periodsCoordinate effectively between kitchen and service staff.
Staff Supervision & TrainingLead, train, and motivate staff.Conduct briefings on updates, promotions, and menu changes.Train new employees on service standards, SOPs, and hygiene.Monitor staff performance and discipline when necessary.Ensure self and staff attend and complete Food Handling Course.
Customer ServiceHandle customer inquiries, requests, and complaints professionally.Ensure high customer satisfaction and service consistency.Collect and analyze customer feedback to support improvements.
...