Respond to customer inquiries and complaints via phone, email, and chat, and ensure that all customer issues are resolved in a timely and satisfactory manner.
Provide accurate information to customers about products, services, policies, and procedures.
Escalate complex customer issues to the appropriate teams, and follow up to ensure that issues are resolved to the customer's satisfaction....
Review instructions and information for each new case. Identify key potential issues that may impact immigration formalities (travel plans, dependents, health issues etc.) and advise client and assignee accordingly.
Coordinate visa application processes for clients seeing each case through from end to end, with guidance from more senior business immigration professionals as needed.
Maintain constant contact with clients and the relevant local authorities. Keep clients well informed on any issues or changes to regulations or visa processes as required....