Serve as the primary liaison for key chain pharmacies and key hospital accounts involved in cardiovascular metabolism product portfolios.
Develop and execute Key Account Business Plans that align customer priorities (e.g., patient management/education programs, screening programs) with company objectives.
Build long-term strategic partnerships through joint business planning, focusing on patient care solutions.
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Omnichannel strategy & customer journeys: Develop and execute integrated omnichannel strategies and customer journeys for priority Oncology & Specialty segments and accounts, connecting field, digital, remote and other approved channels to portfolio priorities and customer needs.
Customer, account & pathway insights: Use customer insights, CRM data, channel analytics, account dynamics and patient-pathway understanding to inform segmentation, identify engagement opportunities and tailor customer journeys.
Content & channel orchestration: Partner with Marketing, Medical and relevant functions to translate asset and launch priorities into fit-for-channel engagement and content plans appropriate to specialist customers and institutional stakeholders.
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