Restaurant Management
Staff Training and Development
Inventory Management
Customer Service Excellence
Operations Management
Food Safety and Sanitation
Team Leadership
Customer Enquiries & Communication: Manage and respond to customer enquiries through WhatsApp, social media, email, phone calls and other assigned channels. Provide accurate information regarding menus, promotions, outlet information and general enquiries.
Reservations & Guest Requests: Handle reservation enquiries, confirmations, amendments and cancellations. Coordinate special requests, large group bookings and other arrangements with the respective outlets when required.
Complaints & Feedback: Receive and document customer complaints and feedback, obtain the necessary information and coordinate with Outlet Managers or the Operations Team for investigation and resolution.
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Provide safe, compassionate, and high-quality nursing care, including the administration of medications, treatments, and other nursing interventions.
Assess patients' nursing needs and contribute to the development, implementation, and evaluation of individualised care plans to support their recovery, rehabilitation, rejuvenation, comfort, and quality of life.
Monitor and accurately record patients' vital signs, clinical conditions, progress, and other relevant medical information.
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Be involved in and execute the daily outlet operations.
Adhere, implement and comply with the requirement of Standard Operating Procedures (SOP) and quality management strategies.
To work hand-in-hand with Branch Managers or person(s) assigned by the company to achieve the objectives and targets set for sales, profit and control of operating expenses.
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Drive Business Performance: Develop and execute strategic territory business plans leveraging customer, market, and patient journey data insights to achieve target outcomes across assigned therapeutic areas
Cultivate Ecosystem Partnerships: Build trusted, long-term relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacists, and patient advocacy groups across public and private sectors
Optimize Patient Lifecycles: Identify and remove pain points along the patient journey, translating healthcare insights into actionable lifecycle and market access strategies
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Manage and monitor customer complaints received through multiple channels including call centre, email, social media, dealer network, and regulatory bodies.
Ensure all complaints are properly logged, categorized, and tracked in the CRM system with complete documentation and case history.
Handle complex, high-impact, and sensitive complaints that may involve reputational risk, regulatory matters, or potential legal escalation.
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