Manage administrative task related to patient enrolment such as performing Financial Counselling/Onboarding Counselling and billing, including dispensing of Vital Sign Monitoring Kits
Schedule home/tele visits and handle phone/email/feedback enquiries from internal and external parties
Coordinate post discharge plans such as collection and arranging of medication delivering, sending of discharge summary to patients, scheduling appointment in EPIC and collection of Vital Sign Monitoring Kit...
Manage administrative task related to patient enrolment such as performing Financial Counselling/Onboarding Counselling and billing, including dispensing of Vital Sign Monitoring Kits
Schedule home/tele visits and handle phone/email/feedback enquiries from internal and external parties
Coordinate post discharge plans such as collection and arranging of medication delivering, sending of discharge summary to patients, scheduling appointment in EPIC and collection of Vital Sign Monitoring Kit...
Conduct nursing assessments and Comprehensive Geriatric Assessments (CGA) for elderly patients.
Provide nursing care, procedures and treatments in both clinic and home-care settings.
Perform nursing procedures including venepuncture and blood taking, injections and vaccinations, wound care, intermittent and indwelling catheterisation, health screening, ECG monitoring and interpretation, and other routine procedures....
- Answering incoming calls and making outbound calls to customers.- Manage incoming emails.- Provide Live-Chat support.- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level- Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.- Ensuring accurate and complete documentation of customer interactions and transactions in the system.- Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.