Customer service
Product Knowledge
Market Knowledge
Problem Solving
Resolving Conflict
Analyzing Information
Multi-tasking
Customer Inquiries
Customer Satisfaction
Communication Skill
Written Communication
Technical Support
Customer Care
Interpersonal
Be accountable for ongoing client satisfaction by ensuring their needs and expectations are met through service excellence; act as the point of contact for escalated client issues and ensure they are resolved; participate in weekly/monthly oversight calls.
Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas .
Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
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Produce consistent and accurate prices for your allocated funds, meeting tight deadlines within service level agreements.
Manage feedback to/from departments that will have input into NAV deliverables to ensure client deliverables and quality standards are met.
Build strong working relationships with other internal departments such as Quality Assurance, Shareholder Services, Transaction Management, Operations Control, Central Payment Management and Financial Reporting, Compliance and Information technology.
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Acting as a ‘checker’ to the Fund Accounting team, to produce consistent and accurate prices for your allocated funds, meeting tight deadlines within service level agreements (SLA)
Manage feedback to/from departments that will have input into net asset value (NAV) deliverables to ensure client deliverables and quality standards are met.
Supervisor will be the first escalation point for Oversight/Client and Fund Accountants in providing technical support and advice.
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CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network.
Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing services to institutional clients across Europe.
Services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions.
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CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network.
Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing services to institutional clients across Europe.
Services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions.
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CACEIS Malaysia is part of a global financial services group, based in IOI City, Putrajaya, with over 1,200 employees.
Provides services like fund administration, custody, reconciliations, and private equity solutions for European clients.
Assistant Manager ensures accuracy and timely delivery of financial statements and regulatory submissions, and oversees Fund Accountants' adherence to procedures.
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CACEIS Malaysia is part of a global financial services group, based in IOI City, Putrajaya, with over 1,200 employees.
Provides services like fund administration, custody, reconciliations, and private equity solutions for European clients.
Assistant Manager ensures accuracy and timely delivery of financial statements and regulatory submissions, and oversees Fund Accountants' adherence to procedures.
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Manage day-to-day operations related to premium collection under the MediShield Life and CareShield Life/ElderShield schemes; manage fund projection and fund transfer responsibilities, ensuring accurate forecasting and timely transfer of funds.
Partner and support MOH on policy reviews relating to MediShield Life and CareShield Life/ElderShield premium collection, and drive end-to-end implementation of policy changes, including public communications, legislation, system testing and post-implementation checks.
Collaborate with internal and external stakeholders on operational reviews and drive initiatives to achieve operational efficiency through process enhancements and system automation.
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Partnering with Country Managers and HR teams to define, review, and align sales performance KPIs for Business Development Managers, Key Account Managers, and Retail Sales Ambassadors.
Managing the full sales performance and incentive process — including data collection, validation, calculation, review coordination, and final approval submission.
Overseeing quarterly performance review communications across multiple markets in Asia and Europe, ensuring clarity, accuracy, and timely delivery.
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