• Provide professional helpdesk support to corporate clients, ensuring a high standard of customer service.
• Respond promptly to customer inquiries and technical issues received via Email, WhatsApp, and phone calls.
• Log and manage support tickets accurately in the ticketing system, ensuring all complaints or requests are documented properly across different communication channels.
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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