The Education Consultant is responsible for providing professional education counselling to students and parents, assisting students in selecting suitable courses and institutions, and supporting them throughout the application and enrolment process.

1. Student Counselling & Course Consultation

Provide one-to-one education counselling to students and parents.
Understand students’ academic background, interests, career goals, financial considerations, and preferences.
Recommend suitable courses, universities, colleges, and education pathways.
Explain entry requirements, tuition fees, scholarships, intakes, course structures, and career opportunities.
Provide guidance for students from SPM, IGCSE, O-Level, UEC, STPM, A-Level and other qualifications.

2. Student Recruitment & Enrolment

Follow up with prospective students through phone calls, WhatsApp, social media, appointments, and other communication channels.
Convert enquiries and leads into applications and successful enrolments.
Achieve individual student recruitment, sales, and performance targets.
Maintain consistent and professional follow-up with assigned leads.
Build good relationships with students and parents throughout the counselling process.

3. Application & Admission Support

Assist students with university and college applications.
Check and collect required application documents.
Follow up on application status, offer letters, scholarship applications, and other admission matters.
Coordinate with universities and colleges to ensure applications are processed efficiently.
Support students until successful registration and enrolment.

4. Lead & CRM/ERP Management

Record and update student information accurately in the company ERP/CRM system.
Maintain proper records of calls, WhatsApp communication, counselling sessions, follow-ups, and application progress.
Categorise and manage leads according to their current status and level of interest.
Ensure assigned leads are followed up within the required timeframe.
Maintain accurate and up-to-date student records.

5. School & Marketing Activities

Participate in school visits, education fairs, career fairs, exhibitions, open days, and recruitment activities.
Conduct or assist with education talks, workshops, career guidance activities, and student engagement programmes.
Build and maintain relationships with school counsellors, teachers, students, parents, and education partners.
Support company marketing campaigns and student recruitment activities.
Travel to schools, universities, and event locations when required.

6. Product Knowledge & Professional Development

Maintain up-to-date knowledge of universities, colleges, courses, scholarships, entry requirements, and education pathways.
Attend university product training and internal training sessions.
Keep updated on changes in the Malaysian and international education sectors.
Understand partner institutions' admission procedures and recruitment policies.

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