Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyse inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
Fully responsible for the daily operational management of the restaurant, including staff scheduling, customer service, and supervision of food quality, ensuring smooth operations.
Warmly welcome guests, process orders accurately at the POS counter, handle cash/digital payments, and deliver excellent service with a high standard of hygiene