Support CIH to lead the management of CIH team to deliver CIH’s services and KPIs including charting of CIH’s strategy and progress updates to stakeholders
Plan and deliver data center projects such as rack and cage buildouts, structured cabling and fiber works, power and cooling changes, security equipment upgrades, decommissioning and capacity expansions.
To ensure that the warehouse operates at peak efficiency – with customer satisfaction as the primary goal especially in the distribution of RCPA QAP survey materials to participants in timely and proper conditions according to prescribed standards set.
Lead and develop a globally distributed Customer Contact Center organization (12-15 employees across multiple regions), ensuring high-quality service delivery across time zones and channels.