Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Map the current lot disposition flow with quality, product and process engineers (hold triggers, evidence gathered, decision rules, MRB, approval levels) and design the target AI-assisted flow: what is automated, what is assisted, and what stays manual.
Minimum SPM or equivalent qualification; a diploma or degree in Marketing, Business, Communications, or a related field is an advantage. Experience in marketing, social media management, customer service, hospitality, retail, or front-desk operations is an advantage. Good written and verbal communication skills in English and Bahasa Malaysia. Additional languages are an advantage. Basic skills in creating marketing materials using Canva or similar design tools. Familiarity with social media platforms such as Instagram, TikTok, and Facebook. Ability to create engaging content, including posters, promotional graphics, photos, and short videos. Comfortable interacting with customers, answering questions, and explaining services to people who may be unfamiliar with the booking process. Willingness to learn basic podcast equipment setup and troubleshooting. Good organisational skills, attention to detail, and the ability to manage multiple responsibilities. Willingness to take initiative, suggest creative ideas, and contribute to the growth of both businesses.
Hold a valid Class D driving licence. Be proficient in using computers and office applications. Have good communication, leadership and problem-solving skills. Be organised, disciplined and able to prioritise multiple tasks. Be willing to work on weekends or public holidays according to the duty roster. Experience in car rental operations, fleet management, customer service or sales is an advantage.