Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Operational Leadership: Oversee daily AP operations, ensure timely & accurate invoice processing, manage ageing reports, and oversee month-end AP closing.
Hands-on Issue Resolution: Personally investigate and resolve complex invoice, vendor, and payment workflow exceptions; assist during peak periods.
Process Improvement: Analyze root causes of operational issues, drive process standardization, and recommend workflow automation/system enhancements.
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Inventory Management: Track, stock, and issue tooling and consumables using Crib Management Software. Establish minimum/maximum stock levels to prevent shortages.
Tooling Optimization & Design: Analyse existing tools, implement standardized cutter lists, and design custom tooling solutions to support manufacturing processes.
Quality Assurance: Inspect returned tools for wear or damage using presetting equipment (e.g., ZOLLER). Decide if tooling should be reground, refurbished, or scrapped.
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Inventory Management: Track, stock, and issue tooling and consumables using Crib Management Software. Establish minimum/maximum stock levels to prevent shortages.
Tooling Optimization & Design: Analyse existing tools, implement standardized cutter lists, and design custom tooling solutions to support manufacturing processes.
Quality Assurance: Inspect returned tools for wear or damage using presetting equipment (e.g., ZOLLER). Decide if tooling should be reground, refurbished, or scrapped.
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Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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Manage contract and catalog administration activities, including system monitoring, issue resolution, reporting, and data quality checks across SAP and Coupa platforms.
Provide first-line functional support for Coupa, including troubleshooting, user support, reporting, system testing, and coordination with IT on enhancements and change requests.
Maintain vendor master data, including vendor creation, updates, bank account verification, data quality monitoring, and interface management between systems.
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Receive the booking from the customer/assigned by HOD.
Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP·
Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
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By joining this role, you will gain valuable hands-on experience in handling a wide range of spare parts, inventory management, warehouse operations, and stock control processes. This is a great opportunity to strengthen your technical and operational skills in a fast-paced working environment while growing your career.