Identify and pursue new sales opportunities through interacting and servicing customers.
Present and demonstrate our hygiene and wellness products and services to potential customers, highlighting key benefits and solutions tailored to their needs
Build and maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and repeat business
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Customer Service
Sales Support
Product Knowledge
Point of Sale (POS)
Inventory Management
Merchandising
Communication Skills
Teamwork
Problem Solving
Time Management
Upselling Techniques
Cash Handling
Good communication and interpersonal skills
Customer service
Teamwork
Taking and processing customer orders
Basic food & beverage service knowledge
Ability to handle customer enquiries and requests
Sales Support
Customer Relationship Management (CRM)
Order Processing
Inventory Management
Point of Sale (POS) Systems
Administrative Support
Communication Skills
Data Entry
Team Collaboration
Team Collaboration
Establish clear retention goals to maintain zero-churn and recommending solutions by upselling and cross-selling.
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
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Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.
Should there be preparations needed before the Client Onboarding Meeting, the Account Manager will keep track of the preparations based on what is stated in M.O.M.
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Prepare the Minutes of Meeting (MoM) document for the internal meeting and ensure all team members involved are given a copy of the M.O.M. The MoM is to be prepared within 24 working hours of the internal meeting being conducted.
Should there be preparations needed before the Client Onboarding Meeting, the Account Manager will keep track of the preparations based on what is stated in M.O.M.
Account Manager must ensure the MoM tasks and deliverables are completed within 72 working hours of the internal meeting.
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Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or equivalent experience
Minimum 3–5 years of experience in Customer Service, Supply Chain, Logistics, or related operational roles.Hands‑on experience with OTC processes in a B2B environment.
Solid SAP system knowledge and good PC skills for daily operations.
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