Ø Primary point of contact for designated Customer accounts; ensuring that all client requirements are accurately captured, communicated internally, and fulfilled in line with agreed service level agreements (SLAs).
Bertanggungjawab mematuhi semua arahan, polisi dan Prosedur Operasi Standard (SOP) yang telah ditetapkan oleh syarikat.
Bertanggungjawab memantau dan mengagihkan tugasan FLM dalam tempoh 10 minit selepas waktu muat turun (Download Time) di dalam sistem Skywalker (Seluruh Malaysia).
Bertanggungjawab membuat susulan terhadap semua tugasan FLM dalam tempoh Perjanjian Tahap Perkhidmatan (SLA) yang telah ditetapkan mengikut perjanjian bersama pihak bank (Seluruh Malaysia).
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Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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Strong account management skills, including client relationship building, stakeholder communication, and ongoing account oversight.
Technical support and troubleshooting capabilities for machinery and consumables used in concrete flooring applications.
Sales and customer engagement experience, with the ability to identify opportunities, prepare proposals, and support dealer and contractor programs.
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Seeking a proactive Marketing Intern – Key Account to support the Key Account team in managing client relationships, coordinating marketing campaigns, preparing client materials (quotations, proposals, presentations), monitoring project timelines and liaising with internal teams to ensure smooth project execution. The role offers hands-on experience in client management, marketing project support and cross-department collaboration.