Welcome customers and provide excellent customer service.Understand customer concerns and explain service recommendations clearly.Prepare and manage repair orders using the Dealer Management System (DMS).Coordinate with technicians to ensure timely completion of vehicle repairs.Keep customers updated on repair progress and vehicle collection.Schedule service appointments and ensure smooth workshop operations.Promote maintenance packages, accessories, and other aftersales services.Handle customer enquiries and complaints professionally.Ensure accurate documentation, invoicing, and warranty-related processes.Maintain high customer satisfaction and follow dealership SOPs.
Welcome customers and provide excellent customer service.Understand customer concerns and explain service recommendations clearly.Prepare and manage repair orders using the Dealer Management System (DMS).Coordinate with technicians to ensure timely completion of vehicle repairs.Keep customers updated on repair progress and vehicle collection.Schedule service appointments and ensure smooth workshop operations.Promote maintenance packages, accessories, and other aftersales services.Handle customer enquiries and complaints professionally.Ensure accurate documentation, invoicing, and warranty-related processes.Maintain high customer satisfaction and follow dealership SOPs.
Serve as the primary point of contact for customer inquiries, providing prompt and accurate responses via phone, email, and in-person interactions.
Process customer orders, ensuring accuracy in product selection, quantity, and pricing, while adhering to company policies and procedures.
Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel when necessary, and ensuring timely resolution and customer satisfaction.
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Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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Office Administration
Scheduling Appointments
Document Management
Communication Skills
Time Management
Customer Service
Data Entry
Organizational Skills
Microsoft Office
Problem Solving
Sales
Sales Administration
Handle customer enquiries, requests, and feedback from various channels including retail outlets, online platforms, email, and phone calls, providing timely and effective solutions.
Explain product information to customers and guide them on proper product usage.
Maintain strong customer relationships to enhance customer satisfaction, loyalty, and member engagement.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
The O&M (Operations & Maintenance) Coordinator is responsible for ensuring seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities
Serve as the central liaison between customer success, field teams, technical support, and engineering
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation
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Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
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"Your life is a story and you are the writer, director, and lead actor. Some chapters bring joy, others bring lessons, but you always hold the power to be the hero of your own journey.
At Ezworks Marketing Group, we give you the chance to create your own success story and take the lead in your career growth.
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Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
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