Establish and maintain operational relationships with global clients to ensure contractual revenue delivery and long-term partnerships. Accountable for overseeing service delivery.
Establish and maintain strong operational and commercial relationships with complex clients to support contractual revenue delivery and long-term partnerships; accountable for overseeing service delivery.
Client Portfolio Management: Oversee the retention, development, and growth of HORECA and corporate clients, ensuring ongoing satisfaction and business expansion.
Independently manage and oversee daily service operations for assigned custody clients, ensuring a high standard of accuracy, responsiveness, and professionalism in resolving client inquiries and issues.
Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
Develop and deliver marketing and media solutions such as events, in-store promotions, social media, partnerships, and artwork tailored to client marketing and communication needs