Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
Deliver end-to-end premium servicing across account maintenance, payments support, troubleshooting and follow-ups, meeting high expectations for confidentiality and responsiveness.
Develop relationship across the entire bank partnership chain ie. corporate banking team, wealth management team, regional managers, branch managers, business managers, cross-selling executives, product champions etc. to obtain referrals from bank partners for EB leads.
Understand the competitive landscape and prospect needs so you can effectively position the value of our Global Services deployment methodology and packaged service offerings
Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
Framework Strategy and Ownership: Lead the design, implementation and ongoing management of client management and front office operating frameworks to support the bank's strategic priorities and business objectives.
Act as the technical counterpart to the sales team for hyperscale accounts, supporting opportunity development through technical and execution alignment.
Responsible for driving revenue growth through new business acquisition, client relationship management, and commercial deal execution. This role ensures company’s products, services, and solutions are effectively presented, negotiated, and delivered to clients, with a focus on expanding into new markets and strengthening strategic partnerships.
Responsible for driving revenue growth through new business acquisition, client relationship management, and commercial deal execution. This role ensures company’s products, services, and solutions are effectively presented, negotiated, and delivered to clients, with a focus on expanding into new markets and strengthening strategic partnerships.