Support the day-to-day coverage of Prime Financing clients and, as experience develops, manage selected relationships under appropriate senior oversight.
Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.
System & Media Scheduling: Schedule and monitor clients' airtime bookings, key in sales orders, issue contract confirmations, cross-check broadcast logs, and prepare revenue reports.
Act as the technical counterpart to the sales team for hyperscale accounts, supporting opportunity development through technical and execution alignment.
Leads and develops the APAC ETD Client Services business strategies, leveraging data and analysis, to extract strategic insights and drives implementation by partnering with key stakeholders.
Book of Business Ownership — Serve as the named Relationship Manager for an assigned, tiered portfolio of accounts, ensuring each client has structured coverage appropriate to its size and complexity.
In the role you will: Own client retention, sentiment and referenceability across the AO&M client base, working closely with Product Management, Service Delivery, Technology and Client Management teams to deliver consistently high service standards across SSv products and jurisdictions.