We are looking for a Creative/Design Account Manager who is passionate about branding and package design and wants to work collaboratively in a client-focused environment. This role will manage the needs, expectations and daily communication with external customers while guiding projects through our internal creative process.
Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.
You will be responsible for overseeing and leading a team of Relationship Managers “RM’s” and Executive Relationship Manager “ERM” for a portfolio of clients. You will understand the needs of the client and create plans to meet them in order to nurture long-term client relationships. You will oversee client profitability, satisfaction, and retention, enhanced revenue generation through cross-selling and ensuring optimum execution of Citco’s services. You will help steer the team into strategic directions that will benefit the needs of both the client and the business.
4–6 years of experience in Customer Success, Support Operations, Customer Onboarding, or Account Management within B2B SaaS, Fintech or platform environments.
DCRM is an AI-powered CRM and automation platform built on GoHighLevel for dental practices globally. We are looking for a Technical Account Manager who loves talking to people and is technical enough to explain "why isn't this working?" live on a call.
Build market, product and regulatory knowledge through structured learning, collaboration with subject-matter experts and progressively broader client responsibility.