Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
Interacts with different teams in the coordination/implementation of the new and renewing accounts and interdepartmental partners to effectively communicate benefit plan information.
Serve as the primary day‑to‑day client contact for assigned accounts, building trusted relationships through proactive communication and follow‑through
Manage inbound customer enquiries across digital communication channels, qualifying vehicle details and presenting approved pricing proposals to secure case conversion.
End-to-End Solution Architecture: Lead cross-functional teams to design comprehensive ICT solutions across RAN (2G/3G/4G/5G), access, transport, core, cloud, and platform layers for carrier and enterprise clients.