Assist the Food & Beverage Manager in overseeing daily operations of all food and beverage outlets, ensuring high standards of service and product quality.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
Transaction & SLA Management: Serve as the core execution hub for client transactions, ensuring that all requests from clients and the Key Account Management (KAM) team are processed with high accuracy and within strict timelines.
Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.