Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.
Legal & Strategy Liaison: Collaborate with legal counsel on complex cases and implement strategic action plans to maximize recoveries and minimize collection losses.
Account Management: Track ongoing loans to minimize defaults and bad debts, ensuring all collection actions strictly align with corporate guidelines and policies.
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Contact customers via telephone to follow up on outstanding payments.Negotiate suitable payment arrangements with customers.Conduct regular follow-ups and ensure agreed payment commitments are fulfilled.Handle customer enquiries and provide appropriate assistance regarding outstanding accounts.Maintain accurate records of customer interactions, payment arrangements and collection status.Prepare daily and monthly collection reports.Perform other duties as assigned by the management.
Oversees the company’s trade debtor account NPL collection, credit loss recovery operation, and overall performance of company’s business process outsourcing (BPO) activities. This role involves strategic planning, operational management, and ensuring client satisfaction, requiring strong leadership, good communication skill, and problem-solving skills.
Possess knowledge concerning BPO compliance requirement, Hire Purchase Act, and Fair Debt Collection Practices set by regulators e.g. Bank Negara Malaysia (BNM), Ministry of Domestic Trade and Consumer Affair (KPDNHEP).
Instill high degree of compliance culture within the company’s Servicing Group.
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A Debt Recovery Officer's primary responsibility is to minimize defaults and recover outstanding debts on behalf of a company, often by contacting debtors and negotiating repayment plans. They manage customer accounts, follow up on overdue payments, and may initiate legal action if necessary. Effective communication, negotiation skills, and a strong understanding of debt collection processes are crucial for success in this role.
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Newvest Recoveries is looking for an Admin Recovery Executive to support our operations team. You'll work closely with the Manager and Head of Department, keeping the daily administrative engine of the department running smoothly while staying close to how a recoveries business actually operates.
This role suits someone who is organised, detail-oriented, and comfortable being the person who keeps things on track behind the scenes.
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Must establish and maintain a Quality Management System (QMS) with quality assurance plans covering all contracted works and services to ensure compliance with contractual quality standards and performance outcomes.
Must conduct audits on works and services and ensure its onsite core team implements effective quality checks.
Shall be responsible for the 100% site checks and document review of each and every completed works and services to ensure the quality of works, documentation accuracy, compliance to scope of works and schedule, and accurate costing.
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Hubungi pelanggan yang mempunyai hutang tertunggak dan merundingkan pengaturan pembayaran bagi pihak syarikat.
Kenal pasti dan selesaikan pertikaian yang berkaitan dengan akaun atau pembayaran pelanggan.
Mengekalkan rekod yang tepat dan terkini bagi semua aktiviti kutipan ke dalam sistem kutipan, termasuk komunikasi dengan pelanggan dan pengaturan pembayaran.
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