Contract and Regulatory Compliance: Ensure daily updates and adherence to MPOB Sales & Purchase contracts.
Tax Exemption Management: Manage Sales and Services Tax (SST) exemption applications and prepare quarterly SST Exemption Reports.
Governmental Scheme Applications: Handle applications related to PENJENISAN, MIDA, FOSIM, and Customs 14(2) applications, including preparing quarterly MIDA import Duty Customs 14(2) reports.
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Responsible for quality compliance duties relating to customer complaints, including but not limited to preliminary classification of complaints, customer and product follow ups, maintaining investigation records and all other supporting documentations, and assign additional actions as necessary to close complaint.
Ensures complaints are processed thoroughly and timely in compliance with departmental procedures and metrics.
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