Assist preparation of SPR and Order for Build to Suit, Colocation, Upgrade, Decommission etc. in accordance with company guidelines and processes/ Standard Operating Procedures.
Identify and validate the details in each SPR/ Order Forms especially for upgrades (e.g. Active Equipment’s count/ ground space).
Analyze and drive customer contracts in light of policies to validate that the structure of pricing are consistent with price lists and company policies.
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Follow up with service providers on the submission of invoices and full set of supporting documents. Verify and compile documents to ensure completeness and compliance with client requirements.
Submit service providers' invoices via Adobe. Ensure timely submission before 15th of each month and monitor the approval status until completion.
Submit RFA (Request for Approval) via Adobe. Monitor the approval status and ensure approvals are obtained within the committed timeline.
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Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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Manage a designated portfolio of segment-based accounts while driving new business acquisition and growth to achieve assigned sales targets and revenue goals.
Act as the primary liaison between customers and internal cross-functional teams to ensure timely and effective delivery of customer business requirements.
Identify, develop, and execute opportunities for revenue growth through both direct and indirect sales channels on a monthly and annual basis.
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Design, develop, deploy, and maintain AI Agents to automate business workflows and operational processes.
Build internal AI assistants capable of handling business tasks such as document processing, knowledge retrieval, customer support, reporting, and workflow orchestration.
Integrate Large Language Models (LLMs) into business applications to enhance productivity and decision-making.
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Manage nationwide physical security operations for technology buildings, covering perimeter security, assets, guards, equipment, vendors, and related services.
Monitor and ensure consistency of security operations in compliance with Ministry of Home Affairs regulations and internal policies.
Manage, control, and review security vendors to ensure service delivery meets SLA requirements and CelcomDigi policies, while maintaining zero downtime of security systems that may impact business operations.
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Implement and maintain DevOps practices, including Continuous Integration (CI), Continuous Delivery (CD), and Infrastructure as Code (IaC), to refine deployments.
Develop, and support cloud solutions, including deployment pipelines, automation, virtual machines, and PaaS services.
Assess security vulnerabilities, ensuring understanding of security standards.
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