Design, develop, deploy, and maintain AI Agents to automate business workflows and operational processes.
Build internal AI assistants capable of handling business tasks such as document processing, knowledge retrieval, customer support, reporting, and workflow orchestration.
Integrate Large Language Models (LLMs) into business applications to enhance productivity and decision-making.
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Manage nationwide physical security operations for technology buildings, covering perimeter security, assets, guards, equipment, vendors, and related services.
Monitor and ensure consistency of security operations in compliance with Ministry of Home Affairs regulations and internal policies.
Manage, control, and review security vendors to ensure service delivery meets SLA requirements and CelcomDigi policies, while maintaining zero downtime of security systems that may impact business operations.
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Manage accounts payable and receivable activities, including invoice processing, payments, collections, bank reconciliations, and maintaining accurate records.
Support tax, e-invoicing, audit, and regulatory compliance requirements while ensuring adherence to company policies and procedures.
Maintain accurate financial records and support month-end reporting activities.
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Growth Support: Drive the administrative side of outlet expansion by managing document collection and vetting for new store acquisitions.
Pipeline Management: Act as the gatekeeper for Salesforce submissions, ensuring all merchant data meets the latest policy requirements to prevent onboarding delays.
Mass Content Management (MFC): Execute bulk catalog uploads and updates with 100% accuracy, specifically managing high-complexity accounts and seasonal promotional surges.
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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