Administer and monitor the Company's commercial and contractual agreements, ensuring compliance with contractual obligations and maintaining proper contract records.
Coordinate billing and invoicing activities with key counterparties, including customers, suppliers, and service providers, to ensure timely and accurate processing.
Support the review, preparation, and management of contractual correspondence, notices, amendments, renewals, and commercial documentation.
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Coordinate and prepare tender submissions, pre-qualification documents, RFQs, and technical/commercial proposals, ensuring all requirements and submission deadlines are met.
Work closely with internal departments (Engineering, Planning, QA/QC, HSE, Production, Procurement, etc.) and external parties to gather information, clarify tender requirements, and support the overall tendering process.
Review tender documents, contract terms, specifications, and client requirements to ensure compliance with company policies and project requirements.
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Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
Reports problems, potential crisis and complaint to supervisor for service improvement.
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Quantity Take-Off: Accurately measure and take off quantities from M&E drawings for ductwork, chilled water/refrigerant piping, VRF/VRV units, AHUs, FCUs, ventilation fans, and accessories.
Cost Estimating & Pricing: Build detailed unit rate breakdowns and cost sheets based on labor, material, equipment, and sub-contractor costs.
Supplier & Vendor Negotiation: Solicit, review, and negotiate competitive pricing from equipment suppliers (e.g., Daikin, Midea, York) and specialized sub-contractors (ducting, insulation, electrical wiring).
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Report to workstation according to schedule (15 minutes early) with high standards of personal appearance and hygiene with clean and pressed clothing and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas.
Obtains client information, engages in active listening with callers, confirms or clarifies information, and diffuses angry customers, as needed.
Understanding and striving to meet or exceed Contact Centre metrics while providing excellent consistent customer service.
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2–4 years of B2B sales or account management experience
Experience in service contracts, maintenance agreements, renewal sales, or after-sales services is preferred
Candidates from engineering, chemical, pharmaceutical, biotechnology, life sciences, laboratory instrumentation, medical devices, or industrial equipment backgrounds are encouraged to apply
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This role plays a critical leadership role in translating contact centre strategy into consistent day-to-day execution ensuring customer experience, operational efficiency and people performance are aligned with business goals. The Assistant Manager, Contact Centre is accountable for operational stability, sustained service levels and continuous improvement across all customer contact channels, while serving as the first line of managerial control for performance risks, customer escalations and service failures through early trend identification, root-cause analysis and corrective actions.
As a people leader and change enabler, this role develops capable Team Leaders and agents through clear expectations, coaching and a disciplined, customer-centric culture. The role supports change initiatives including system enhancements (CRM, chatbot, automation), process standardisation, policy updates and new service rollouts, ensuring effective adoption without compromising service quality or compliance.
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Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
Reports problems, potential crisis and complaint to supervisor for service improvement.
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Manage the end-to-end commercial project lifecycle, from bid evaluation and contract preparation to project completion and handover.
Draft, review, and coordinate contracts and agreements with clients, vendors, and subcontractors to ensure accuracy, compliance, and alignment with company policies.
Handle voluminous and complex contracts, requiring careful review, attention to detail, and a strong understanding of commercial terms.
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