To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals....
Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities....
Represent the hotel to prospective clients: Serve as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services
Drive new business opportunities: Respond to inquiries, initiate outreach, qualify leads, and solicit potential clients through proactive sales efforts
Manage the full sales cycle: Conduct site visits, entertain clients, prepare proposals, determine rates, negotiate contracts, and service accounts through fulfillment...
Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product...
Bachelor’s Degree in Business Administration, Marketing, Communications, Management or a related discipline.
Minimum 2-4 years of relevant experience in rewards, loyalty programmes, partnership marketing, merchant acquisition, customer engagement or related functions.
Experience in sourcing and onboarding partners, managing campaigns, promotions, vouchers or customer benefits is preferred....
To support the reporting manager in Transport cost analysis; monthly P&L review, weekly KPR, future state Transport planning & projects by allowing to weigh costs against their budget cost.
To have strong attention to detail and support reporting manager; go-to person for cost analysis and to prepare reports to help Transport team make better decisions - well-versed in data and financial analysis
This role is responsible for to support reporting manager in managing Transport process improvement, innovation, and cost analysis to support CDC & SHT operations business needs. This includes analysing systems' effectiveness, cost and benefit models, and performance. Also responsible for managing TMS support and new Transport project development, including internal assets and external vendors – future state own fleet operation....
Strategic Collaboration & Planning: Partner with internal and external stakeholders across all business levels to establish long-range strategic goals and align cross-functional teams toward shared business objectives.
Market & Regulatory Intelligence: Research industry best practices, technology trends, and regulatory changes to develop competitive strategies and adapt current and future product portfolios.
Initiative & Pilot Leadership: Lead new business initiatives, pilot programs, and bank-wide rollouts for the department, evaluating outcomes to recommend and implement strategic adjustments....