Plan and perform: Support annual and quarterly business plans, including forecasts, growth opportunities, assortment and promo calendars. Own agreed sales, distribution and execution KPIs, track results versus targets and act on gaps using sell-in, sell-out and market share insights.
Handle customer enquiries and policy-related matters accurately and promptly through various service channels, including inbound calls, walk-in customers, and non-voice platforms.
Drive the development and execution of customer experience and digital initiatives, leveraging customer insights and business needs to deliver impactful solutions while ensuring alignment with organizational objectives.
Customer Service: Proactively greet and assist customers on the sales floor, providing accurate product information, pricing, and availability to enhance the shopping experience .