Act as the main point of contact for commercial vehicles breakdowns, complaints, and service issues from dealers, fleet owners, and corporate customers.
Coordinate towing operations nationwide and ensure fast dispatch, follow-up, and reporting.
Troubleshoot issues with workshops and technicians (mechanical, electrical, warranty-related).
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Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
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Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
...
Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis.
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