This role serves as a key point of contact for customers, ensuring timely, accurate, and professional support across all customer interactions.
The role requires a strong customer-centric approach, operational excellence, and a commitment to delivering outstanding service while ensuring compliance with company policies and procedures.
Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution
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Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution
...
Supporting commercial and sales activities by managing quotations, tender submissions, e-procurement platforms, and customer orders from enquiry through to successful delivery.
This role serves as a key point of contact for customers, ensuring timely, accurate, and professional support across all customer interactions.
Working closely with Sales and cross-functional teams, you will coordinate end-to-end order management, respond to customer enquiries from multiple channels, and support tender and e-bidding activities.
...
This role serves as a key point of contact for customers, ensuring timely, accurate, and professional support across all customer interactions.
The role requires a strong customer-centric approach, operational excellence, and a commitment to delivering outstanding service while ensuring compliance with company policies and procedures.