Candidate must possess at least a Diploma / Bachelor's Degree in any field. Fresh graduates are encouraged to apply.
Good command of spoken and written English. Those who are able to speak in Mandarin are encouraged to apply. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Applicants must be willing to work in Shah Alam.
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Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.
Process and manage customer orders and shipment bookings accurately, ensuring all details are captured for efficient logistics coordination.
Prepare and review essential import/export documentation, including bills of lading, customs declarations, and commercial invoices, ensuring compliance with regulations.
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Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.
Process and manage customer orders and shipment bookings accurately, ensuring all details are captured for efficient logistics coordination.
Prepare and review essential import/export documentation, including bills of lading, customs declarations, and commercial invoices, ensuring compliance with regulations.
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Issue Customer Orders (CO) according to customers’ purchase orders and update the Production Department accordingly.
Maintain active communication by promptly responding to emails and managing orders received through calls or emails.
Support order fulfilment and keep customers informed of the expected delivery date, working closely with Production and Warehouse to ensure product availability.
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The Senior Customer Service Executive is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention
Develop business process improvement solutions & service quality processes to enhance customer service operations.
This role serves as a key point of contact for customers, ensuring timely, accurate, and professional support across all customer interactions.
The role requires a strong customer-centric approach, operational excellence, and a commitment to delivering outstanding service while ensuring compliance with company policies and procedures.