Collection of property maintenance fees/ miscellaneous payment, attend to owner's inquiries and resolve their problems/ complaints, report and follow up with contractors on rectification of defects.
Responsible for creating, updating and keeping of management files.
Coordinate with the Project Manager, contractors and maintenance team on property inspection/ maintenance/ issues.
...
Review PO details, generate SOs, issue order confirmations, and monitor open orders to ensure timely processing.
Liaise with Sales and Planning teams to confirm CRD, track changes to order schedules, and coordinate order amendments and urgent requests with relevant departments.
Respond promptly and professionally to customer enquiries, providing regular updates on order progress.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...