Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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Issue Customer Orders (CO) according to customers’ purchase orders and update the Production Department accordingly.
Maintain active communication by promptly responding to emails and managing orders received through calls or emails.
Support order fulfilment and keep customers informed of the expected delivery date, working closely with Production and Warehouse to ensure product availability.
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Attend to customer enquiries and complaints via phone calls, emails, and walk-ins, ensuring timely and effective resolution within stipulated timelines.
Investigate and resolve service issues by identifying root causes, proposing appropriate solutions, coordinating corrective actions, and following up to ensure closure.
Prepare, compile, and provide regular reports and updates on customer feedback, complaints, and rectification status.
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Customer Support & Inquiries: Handle inbound customer queries across multiple channels (e.g., Live Chat, email, phone calls, and TikTok social media) in a prompt, professional, and empathetic manner.
Issue Resolution: Investigate and resolve customer complaints, product/service issues, or delivery tracking concerns, coordinating closely with internal departments (logistics, fulfillment, or operations) to find quick solutions.
Order & Account Assistance: Assist customers with account creation, order processing, refunds, exchanges, and payment verifications.
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Candidates will be responsible for full spectrum of shipping document process including generating a complete flow of work in the export and / or import documentation.
Ensure prompt delivery to the buyer.
Knowledge with Letter of Credit (LC) preferable.
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