Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
On demand teams manage changes or expediting needed based on ESM tickets received.
Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
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Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.
Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.
Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.
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Overall in charge for the day-to-day operations for both systems as well as physical operation.
Responsible to drive the team towards achieving Customer target/KPI and expectations.
Attend and response all issues (via e-mails or written correspondences pertaining to warehouse operation and to ensure all queries from are attended to.
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Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless, high-quality brand experience.
Provide reliable and professional customer service across official marketplace stores for specialized brand portfolios.
Handle special customer requests and coordinate the accurate allocation and delivery of free gifts and promotional samples based on campaign guidelines.
...
Overall in charge for the day-to-day operations for both systems as well as physical operation.
Responsible to drive the team towards achieving Customer target/KPI and expectations.
Attend and response all issues (via e-mails or written correspondences pertaining to warehouse operation and to ensure all queries from are attended to.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Ensure internal control and compliance are not compromised.
Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Really‼Really‼Fresh Graduates are welcome to apply!If you have Customer Service experience, don't miss this opportunity!
Job DetailsEducation: SPM or above
Fresh Graduates are welcomeCustomer Service / Call Centre experience is an advantageLanguage: M@ndar1n + EnglishWorking Hours: Rotational ShiftJob Scope: Handle customer enquiries related to hotel bookings, reservations, payments and travel-related issue
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Lead and coordinate day-to-day customer service operations for the Robotics business, ensuring exceptional service delivery and customer satisfaction.
Act as the primary point of contact for customers, managing orders, quotations, service requests, inquiries, and escalations in a timely and professional manner.
Collaborate closely with Sales, Service, Supply Chain, and Finance teams to ensure seamless order fulfilment, issue resolution, and an outstanding end-to-end customer experience.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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The role of this Senior CUSTOMER SERVICE EXECUTIVE (EXPORT/IMPORT) will be working in a busy fast paced Customer Service Department and the successful candidate will be responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
It will also involve managing Key Account customers, answering their enquiries and queries, Tracing & Tracking Freight keeping customers updated at all times, acknowledgment of deliveries, collections and bookings, data Entry and all Freight Administration and ensuring accurate costings and revenue’s are applied to each shipment.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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