Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
Raise Credit Release in SharePoint system and follow up until it is unblocked.
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Overall in charge for the day-to-day operations for both systems as well as physical operation.
Responsible to drive the team towards achieving Customer target/KPI and expectations.
Attend and response all issues (via e-mails or written correspondences pertaining to warehouse operation and to ensure all queries from are attended to.
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Overall in charge for the day-to-day operations for both systems as well as physical operation.
Responsible to drive the team towards achieving Customer target/KPI and expectations.
Attend and response all issues (via e-mails or written correspondences pertaining to warehouse operation and to ensure all queries from are attended to.
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Customer Excellence: Act as the primary liaison between customers, Sales, Production, and Logistics to deliver best-in-class service and resolve shipment issues promptly.
Order & Shipping Fulfillment: Process orders, manage quotations, and coordinate directly with shipping lines, carriers, and forwarders to ensure accurate cargo tracking and documentation.
Priority & Route Optimization: Adjust schedules and optimize routing to minimize fulfillment costs while achieving top On-Time In-Full (OTIF) delivery.
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Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
Raise Credit Release in SharePoint system and follow up until it is unblocked.
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Drive continuous improvements in customer service workflows and operational processes to enhance service quality and customer satisfaction.
Manage a portfolio of key accounts and export customers, ensuring excellent day-to-day account support.
Coordinate the complete order fulfilment process, including preparing quotations, processing sales orders, delivery orders, and invoices with accuracy and efficiency.
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Co-own and pursue outcomes alongside assigned, empowered self organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level)
Contribute expertise in digital marketing and product strategy development to create a cohesive customer experience across all touchpoints
Lead comprehensive marketing efforts, including market analysis and market research that informs both traditional and digital channels.
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Co-own and pursue outcomes alongside assigned, empowered self organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level)
Contribute expertise in digital marketing and product strategy development to create a cohesive customer experience across all touchpoints
Lead comprehensive marketing efforts, including market analysis and market research that informs both traditional and digital channels.
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