Ensure exceptional service by managing and resolving escalations and complex issues that arise during service delivery, ensuring timely and effective solutions, and acting as the primary contact for stakeholders across fuel and enterprise solutions accounts in resolving issues.
Ensure the timely and effective delivery of services in accordance with contractual agreements and client/customer expectations with periodic tracking and analyzing service performance metrics, such as uptime, response times, and customer satisfaction, to ensure seamless service execution.
Foster strong relationships with key internal/ external stakeholders, ensure a high level of customer satisfaction and conduct regular meetings and reviews with vendors/ dealers to discuss performance, address concerns, and identify opportunities for further collaboration.
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