Customer Care Manager Jobs in Kuala Lumpur - August 2026 - Urgent Hiring

Agensi Pekerjaan Kainan Sdn Bhd

Up to MYR6,000 Per Month

KL City, WP Kuala Lumpur

Near Train Station

Welcome and assist customers, maintain membership relationships, manage customer relations, and enhance the overall service experience.
Handle customer enquiries, reservations, complaints, feedback, and unexpected service-related issues.
Assist in developing customer service standards and ensure proper implementation by the front-of-house team. ...

Be an early applicant!

Posted

3 days ago

Customer Service Manager

Agensi Pekerjaan Kainan Sdn Bhd

Up to MYR6,000 Per Month

KL City, WP Kuala Lumpur

Near Train Station

Welcome and assist customers, maintain membership relationships, manage customer relations, and enhance the overall service experience.
Handle customer enquiries, reservations, complaints, feedback, and unexpected service-related issues.
Assist in developing customer service standards and ensure proper implementation by the front-of-house team. ...

Be an early applicant!

Posted

11 days ago

Chat Available

Customer Service Manager

Agensi Pekerjaan Kainan Sdn Bhd

Up to MYR6,000 Per Month

KL City, WP Kuala Lumpur

Near Train Station

Welcome and assist customers, maintain membership relationships, manage customer relations, and enhance the overall service experience.
Handle customer enquiries, reservations, complaints, feedback, and unexpected service-related issues.
Assist in developing customer service standards and ensure proper implementation by the front-of-house team. ...

Customer Service Representative (CSR) Customer Service Representative (CSR)

Posted

11 days ago

Chat Available

Agensi Pekerjaan Rosa Kowell Sdn Bhd

MYR3,000 - MYR4,500 Per Month

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, addressing their needs and resolving issues effectively.
Provide accurate information about company services, products, and policies, guiding customers through processes and offering solutions.
Maintain detailed records of customer interactions, transactions, comments, and complaints, ensuring all information is logged accurately in the CRM system. ...

Customer Support Supervisor Customer Support Supervisor

Posted

a month ago

Chat Available

SOGO (K.L.) Department Store Sdn Bhd

MYR2,000 - MYR3,000 Per Month

Customer Service Problem Solving

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

To supervise the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.
To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.
Tackling complicated issues / complaints and implement necessary improvement measures. ...

Posted

16 days ago

Chat Available

Fromage Sdn Bhd

MYR2,500 - MYR3,000 Per Month

Premium Client Relations Manager Premium Client Relations Manager

KL City, WP Kuala Lumpur

Near Train Station

Experience in retail, F&B, hospitality, or customer-facing roles
Comfortable taking responsibility on the shop floor
Good communication skills in English (Bahasa Malaysia, Mandarin or Tamil is a plus) ...

Retail Customer Service

Be an early applicant!

Posted

a month ago

Asiawynn Solution Sdn Bhd

MYR6,000 - MYR15,000 Per Month

Customer Relationship Management (CRM) Customer Retention Strategies

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Develop, implement, and continuously optimize VIP customer retention strategies to enhance customer satisfaction, engagement, and long-term loyalty.
Lead and manage the VIP Retention team, assigning tasks, setting goals, and monitoring team performance.
Analyze customer behavior data to identify at-risk customers and develop targeted retention plans. ...

Posted

a month ago

Chat Available

Customer Service Operations Executive Customer Service Operations Executive

Lavis Sdn Bhd

MYR2,500 - MYR3,500 Per Month

Unit Head, Group Corporate Communications, Media & CSR Unit Head, Group Corporate Communications, Media & CSR

KL City, WP Kuala Lumpur

Near Train Station

Provide high-quality customer service and support to customers via phone, WhatsApp, email, social media, online booking platforms.
Respond promptly and professionally to customer enquiries regarding court bookings, memberships, coaching programmes, sports events, tournaments, venue rentals, and promotional packages.
Prepare quotations for venue rentals, corporate events, tournaments and group bookings. ...

Customer Service Sales

Posted

a month ago

Affin Bank Berhad

Undisclosed

Bandar Kuala Lumpur, WP Kuala Lumpur

Near Train Station

Develop and execute the Group's integrated communications strategy, aligned with AFFIN's corporate priorities, business objectives, and brand positioning.
Translate business strategy into compelling communications programmes that strengthen stakeholder confidence and corporate reputation.
Ensure all corporate communications consistently reflect AFFIN's values, purpose and brand identity. ...

Communication

Be an early applicant!

Posted

a month ago

DELEUM

Undisclosed

Assistant Customer Service Manager Assistant Customer Service Manager

KL City

Manages customer relationships to ensure high customer satisfaction and maintain a good understanding of customer operations, applications, and requirements.
Coordinate and manage all operational service activities, including handling customer-reported issues and ensuring timely resolution.
Plan and schedule preventive and corrective maintenance activities in line with customer requirements and equipment conditions. ...

Posted

15 days ago

Aroona Solutions Group

Undisclosed

Assistant Manager, Business Analyst Customer Care (Great Eastern Takaful Berhad) Assistant Manager, Business Analyst Customer Care (Great Eastern Takaful Berhad)

KL City

Candidates should possess strong Customer Service Management and Customer Support skills, with experience overseeing day-to-day service operations.
Candidates should possess competencies in Customer Satisfaction, including managing feedback, handling escalations, and improving service quality.
Candidates should possess excellent Communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams. ...

Posted

15 days ago

Great Eastern

Undisclosed

Head of Customer Service Hub, Malaysia Head of Customer Service Hub, Malaysia

KL City

Support business requirement gathering and documentation for system enhancements and process improvements.
Coordinate system enhancement requests and liaise with IT, vendors, and stakeholders to ensure timely delivery.
Support Customer Care initiatives, projects, and digital transformation efforts. ...

Posted

10 days ago

Siemens

Undisclosed

Service Manager - F-B (AGSM) Service Manager - F-B (AGSM)

KL City

Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...

Posted

a day ago

Shangri-La Group

Undisclosed

Executive - Operations - Customer Service (Nationwide) Executive - Operations - Customer Service (Nationwide)

KL City

Oversee and ensure the smooth daily operations of banquet functions and events.
Maintain service quality, food and beverage standards, and cleanliness of assigned areas.
Ensure company policies, procedures, and service standards are communicated and consistently followed by team members. ...

Posted

a day ago

Hong Leong Bank Berhad

Undisclosed

Service Manager - F-B (AGSM) Service Manager - F-B (AGSM)

KL City

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...

Posted

6 days ago

Shangri-La Group

Undisclosed

PSL - Service Management PSL - Service Management

KL City

Oversee daily operations of the Lobby Lounge to ensure smooth service and profitability
Maintain exceptional service standards in line with Shangri-La policies and brand expectations
Lead, supervise, and motivate service staff, including scheduling, training, and performance management ...

Posted

7 days ago

Accenture Southeast Asia

Undisclosed

Service - Operations Manager Service - Operations Manager

KL City

Posted

11 days ago

Alliance Bank Malaysia Berhad

Undisclosed

Manager - Customer Service - Operations (Klang Valley) Manager - Customer Service - Operations (Klang Valley)

KL City

Branch Operations Management
Responsible on the day-to-day operations of the branch. Ensuring branch adherence to the guidelines & control governing the processes & operations of the branch. This includes but not limited to:
Cash handling and teller operations. ...

Posted

14 days ago

Hong Leong Bank

Undisclosed

Manager - Business Channels (Customer Service - Operations) Manager - Business Channels (Customer Service - Operations)

KL City

Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently. ...

Posted

15 days ago

Hong Leong Bank Berhad

Undisclosed

Executive - Operations - Customer Service (Business Channels) Executive - Operations - Customer Service (Business Channels)

KL City

Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently. ...

Posted

15 days ago

Hong Leong Bank Berhad

Undisclosed

Customer Technical Support Customer Technical Support

KL City

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...

Posted

17 days ago

Language Talent Solutions Sdn Bhd

Undisclosed

Manager - Business Channels (Customer Service - Operations) Manager - Business Channels (Customer Service - Operations)

KL City

Role: Customer-Facing IT Specialist (APAC)
Industry: Global Logistics & Supply Chain
Location: TTDI / Uptown Damansara ...

Posted

21 days ago

Hong Leong Bank Berhad

Undisclosed

Customer Experience Manager Customer Experience Manager

KL City

Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
To actively cross selling Banking/Financial products.
Assess/evaluate and propose credit applications diligently. ...

Posted

21 days ago

Valiram

Undisclosed

Sales Service Manager Sales Service Manager

KL City

Lead the sales floor and drive individual and team sales performance.
Deliver exceptional and memorable customer experiences.
Role model best-in-class selling behaviours and service standards. ...

Posted

21 days ago

EAspire Technolabs Inc.

Undisclosed

Assistant Manager, Import Assistant Manager, Import

KL City

Drive service sales and develop lifecycle service solutions for automated material and baggage handling systems.
Understand customer requirements and prepare customized service proposals.
Collaborate with technical and engineering teams to develop effective service solutions. ...

Posted

23 days ago

LUXASIA

Undisclosed

Executive - Operations - Customer Service (Nationwide) Executive - Operations - Customer Service (Nationwide)

KL City

Oversee and review all import declarations (K1 / K8) submitted via the uCustoms / SMK system, ensuring accuracy of HS tariff codes, declared values, and quantities before submission to RMCD
Review and approve import documentation packages — commercial invoice, packing list, B/L / AWB, Certificate of Origin (COO), and product certifications — prior to customs clearance
Manage the end-to-end import cycle for all electronics shipments, from PO placement through to goods receipt at the warehouse, ensuring alignment with business lead time requirements ...

Posted

20 days ago

Hong Leong Bank Berhad

Undisclosed

Customer Experience Manager Customer Experience Manager

KL City

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...

Posted

a month ago

Leaderboard Consulting

Undisclosed

Senior Executive , Airport Experience Senior Executive , Airport Experience

KL City

Drive continuous improvement initiatives to enhance customer experience and operational efficiency.
Ensure alignment of messaging across departments to deliver accurate, consistent and timely customer communications.
Monitor customer satisfaction KPIs and recommend improvements where required. ...

Posted

a month ago

Malaysia Airlines

Undisclosed

T-L : Senior Manager, Japanese Services Group T-L : Senior Manager, Japanese Services Group

KL City

Plan, implement, monitor, and continuously improve airport customer experience initiatives across all operating stations.
Identify operational gaps and improvement opportunities through operational assessments, customer feedback, stakeholder engagement, and industry best practices.
Coordinate airport experience programmes to ensure service consistency, standardisation, and regulatory compliance. ...

Posted

24 days ago

Deloitte

Undisclosed