Customer Experience Jobs in Bandar Kuala Lumpur - September 2026

Jobs

Companies

Forums

Showing 1,949 jobs results for "customer experience" in Bandar Kuala Lumpur

Never miss any updates for Customer Experience jobs in Bandar Kuala Lumpur

Customer Experience Manager Customer Experience Manager

One People Team

Full Time

KL City

Set the standards, OKRs and operating rhythm for a proactive, performance-driven Customer Success team with clear ownership of Partner Success.
Drive measurable improvements across Partner Success, product adoption and retention throughout the customer lifecycle.
Build customer health, segmentation and intervention frameworks to identify risks and opportunities early. ...

Posted

23 days ago

Customer Experience Specialist (Operational Support) Customer Experience Specialist (Operational Support)

Reap

Full Time

KL City

Own the day-to-day relationship and operational needs for clients below the revenue threshold. And you're the one keeping the account healthy and engaged between those conversations.
Handle L1/L2 support: Basically concerns that gets escalated and cannot be handled by the AI layer.
Monitor client health: track account activity, flag dormant or at-risk accounts, and surface growth signals before they turn into churn risks. ...

Posted

14 days ago

Customer Experience (Projects) - Operations, MY Marketplace Customer Experience (Projects) - Operations, MY Marketplace

Shopee

Full Time

KL City

Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights. ...

Posted

3 days ago

Customer Experience (Projects) - Operations, MY Marketplace Customer Experience (Projects) - Operations, MY Marketplace

Shopee

Full Time

KL City

Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights. ...

Posted

3 days ago

Strategic Projects Manager, Insurance Customer Experience Strategic Projects Manager, Insurance Customer Experience

Klook

Full Time

KL City

Customer First
Push Boundaries
Critical Thinking ...

Posted

10 days ago

Customer Experience Customer Success Specialist - Security Customer Experience Customer Success Specialist - Security

Cisco

Full Time

KL City

Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. ...

Posted

14 days ago

Senior Executive - Operational Excellence - Customer Experience Senior Executive - Operational Excellence - Customer Experience

ZALORA

Full Time

KL City

ZALORA is looking for an analytical and process-oriented person with an interest in the Operations and e-commerce industry. In this role you will support analysis and lead core projects to drive operational improvements in the ZALORA fulfillment centers in South East Asia.This is a dynamic role in a fast-paced and growing business where you will work closely with the Company’s Top Management, and get extensive regional and cross-functional exposure
JkfaUzIidO

Posted

14 days ago

Team Leader, Customer Experience (English Team) Team Leader, Customer Experience (English Team)

Klook

Full Time

KL City

Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) are handled with high efficiency and accuracy
Drives and motivates team performance by building rapport and developing team members to ensure growth
Helps the team by handling escalations including urgent, complex and sensitive cases from the team ...

Posted

15 days ago

Senior Executive - Operational Excellence - Customer Experience Senior Executive - Operational Excellence - Customer Experience

ZALORA Group

Full Time

KL City

Analyze the operation processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on operational processes.
Implement tech-supported improvements in the OMS system
Prepare structured business cases to evaluate potential business opportunities ...

Posted

15 days ago

Customer Experience Specialist MY-SG Customer Experience Specialist MY-SG

Cargill

Full Time

KL City

Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.
Manage customer facing activities from the end-to-end order management process dedicated to strategic or advanced segment key customers using in depth knowledge of order management technology.
Provide a segmented customer experience and service offerings to our customers and has a mindset of continuous career development through learning, job scope evolving and career progression. ...

Posted

21 days ago

Customer Experience Specialist MY-SG Customer Experience Specialist MY-SG

Cargill

Full Time

KL City

Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.

Posted

22 days ago

LEAD, EDUCATION EXPERIENCE - CUSTOMER EXPERIENCE LEAD, EDUCATION EXPERIENCE - CUSTOMER EXPERIENCE

DREAMS LANGUAGE ACADEMY

Full Time

KL City

Lead and oversee the Education Operations team and support functions
Set clear goals, KPIs, and expectations for Education team members
Monitor team performance and ensure accountability ...

Posted

24 days ago

Assistant Manager Trainee Assistant Manager Trainee

Johnny's Restaurant

Up to MYR2,200 Per Month

Full Time

Putrajaya, Wilayah Persekutuan Putrajaya

Support daily restaurant operations (service flow, kitchen coordination, opening & closing)
Lead by example on the floor — guide crew, resolve issues, and ensure smooth service
Maintain cleanliness, food safety, and brand standards at all times ...

Customer Service Team Leadership

Be an early applicant!

Posted

3 months ago

Customer Experience Customer Success Specialist Customer Experience Customer Success Specialist

Cisco

Full Time

KL City

Act as point of contact for technical health issues and escalation management for enterprise customers.
Deliver customer onboarding guidance, enablement planning, administration and management workshops.
Provide guidance, planning and recommendations for the overall technical health of a customer's Splunk environment. ...

Posted

24 days ago

Brand Host and Customer Experience Executive Brand Host and Customer Experience Executive

AJOICE INTERNATIONAL SDN BHD

Full Time

KL City

Welcome customers and deliver an excellent customer experience.
Understand customer needs and promote our tinting, car wash, detailing, and automotive services.
Achieve sales targets through upselling and cross-selling. ...

Posted

23 days ago

Assistant Manager Trainee Assistant Manager Trainee

Black Canyon Restaurant

Up to MYR2,200 Per Month

Full Time

Putrajaya, Wilayah Persekutuan Putrajaya

Support daily restaurant operations (service flow, kitchen coordination, opening & closing)
Lead by example on the floor — guide crew, resolve issues, and ensure smooth service
Maintain cleanliness, food safety, and brand standards at all times ...

Customer Service Team Leadership

Be an early applicant!

Posted

3 months ago

Business Consulting - Customer, Experience Associate- Senior Associate Business Consulting - Customer, Experience Associate- Senior Associate

EY

Full Time

KL City

Support the delivery of projects across business transformation, customer and experience transformation, operating model redesign and strategic initiatives
Conduct research, market assessments, benchmarking and data analysis to generate actionable insights and recommendations
Structure complex business problems using hypothesis-driven thinking and analytical approaches ...

Posted

19 days ago

Customer Experience Customer Success Specialist Customer Experience Customer Success Specialist

Cisco

Full Time

KL City

Act as point of contact for technical health issues and escalation management for enterprise customers.
Deliver customer onboarding guidance, enablement planning, administration and management workshops.
Provide guidance, planning and recommendations for the overall technical health of a customer's Splunk environment. ...

Posted

a month ago

Manager, Customer Onboarding - Group Business, Customer Experience (Great Eastern Takaful Berhad) Manager, Customer Onboarding - Group Business, Customer Experience (Great Eastern Takaful Berhad)

Great Eastern

Full Time

KL City

Manage and oversee daily operations for Group Business onboarding processes.
Ensure timely processing of new business submissions, renewals, member movements, servicing requests, billing, contribution collection, and scheme maintenance activities.
Monitor service delivery against agreed turnaround times, service standards, and operational KPIs. ...

Posted

21 days ago

Customer Relations Specialist (Mandarin) Customer Relations Specialist (Mandarin)

KC Finity Sdn Bhd

MYR5,000 - MYR5,300 Per Month

Contract

Fresh Graduates

KL City, WP Kuala Lumpur

Near Train Station

Provide friendly, professional, and efficient support to merchants and customers.
Serve as the first point of contact in handling and resolving customer and merchant complaints.
Respond promptly and professionally to customer and merchant inquiries, including basic IT-related and system integration questions. ...

Microsoft Office Computer Literacy

Posted

10 days ago

Customer Success - Experience Manager Customer Success - Experience Manager

Hydron Holdings

Full Time

KL City

Lead, coach, and develop a team of Customer Success/Experience Associates, setting the standard for service quality through your own example.
Own customer satisfaction, retention, and experience metrics (CSAT, churn, SLA, FCR) and translate them into concrete team actions.
Design and continuously refine customer journeys, touchpoints, and service standard operating procedures. ...

Posted

22 days ago

Customer Journey - Experience Manager Customer Journey - Experience Manager

Maybank

Full Time

KL City

Lead the design and continuous improvement of the end-to-end customer journey for cross-border customers, particularly within the Malaysia-Singapore corridor.
Drive the development, launch, and enhancement of the Cross Border Customer Hub as a one-stop service centre to support cross-border customer needs.
Identify customer pain points and deliver initiatives to simplify processes and improve the overall customer experience across key touchpoints. ...

Posted

22 days ago

Associate - Premium Management (candidates with customer service - payment management experience are highly encouraged to apply) Associate - Premium Management (candidates with customer service - payment management experience are highly encouraged to apply)

Great Eastern

Full Time

KL City

To ensure all premium collection transactions (bank’s order, collecting banks, credit / debit cards, daily mail, Easipay, GIRO, JomPAY, lockbox, SSS, and standing instruction) are attended meet/exceeded department’s performance metrics and standards.
Attending to correspondence, telephone enquiries/complaints from policyholders, branches, agents & bankers relating to policy matters in a clear, accurate & timely manner via different channel, i.e., Email, letter, ICM, Call Centre escalations.
Collate and monitoring all reports as and when required, i.e. collection volume, performance & productivity, cancellation report, bank updates etc. ...

Posted

10 days ago

Business Development Representative Business Development Representative

Triple A (M) Sdn Bhd

MYR3,000 - MYR5,600 Per Month

+Additional Compensation

Full Time

Fresh Graduates

Petaling, WP Kuala Lumpur

Near Train Station

Identify and qualify new sales opportunities through proactive lead generation, networking, and market research within the dental instrument sector.
Develop and maintain strong relationships with existing and potential clients, understanding their needs and providing tailored solutions.
Conduct product demonstrations and presentations to showcase the features and benefits of our instruments. ...

Product Knowledge Sales Strategy

Posted

5 months ago

Sales Representative Sales Representative

Triple A (M) Sdn Bhd

MYR3,000 - MYR5,600 Per Month

+Additional Compensation

Full Time

Fresh Graduates

Petaling, WP Kuala Lumpur

Near Train Station

Identify and qualify new sales opportunities through proactive lead generation, networking, and market research within the dental instrument sector.
Develop and maintain strong relationships with existing and potential clients, understanding their needs and providing tailored solutions.
Conduct product demonstrations and presentations to showcase the features and benefits of our instruments. ...

Product Knowledge Sales Strategy

Posted

5 months ago

Client Experience Executive Client Experience Executive

Hisential Clinic

Full Time

KL City

About Hisential
Hisential is a hospitality company that delivers best in class, premium personal healthcare experience for its clients. Our objective is to build an organization that matches the Hisential identity and delivers on our long-term business goals. Hisential is a hospitality, personal healthcare concierge business delivering a premium personal health experience across Singapore and Malaysia. Our promise to clients is an ongoing relationship, not a one-off transaction, and the Client Relations Executive is the person who makes good on that promise, day in and day out, for a dedicated group of clients.
Every Hisential patient has a personal health concierge team as their one point of contact for everything from booking a first consultation to chasing lab results and managing follow-ups. Behind that concierge sits a coordinated team that ensures continuity even outside clinic hours, so a client's care never depends on whether one person happens to be available. No call centres, no repeating their story, no chasing reports just doctor-led medical care that stays joined up from a client's first visit through to their long-term outcomes. ...

Posted

a day ago

Assistant Manager, Voice of Customer Assistant Manager, Voice of Customer

Hong Leong Bank Berhad

Full Time

KL City

Lead end-to-end launch and management of CSAT/NPS surveys on the EFM platform.
Maintain real-time Tableau dashboards to ensure data integrity across all channels.
Process VOC data from surveys, social media, and calls to perform sentiment and root cause analysis. ...

Posted

3 days ago

Head of Customer Service Hub, Malaysia Head of Customer Service Hub, Malaysia

Siemens

Full Time

KL City

Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...

Posted

8 days ago

BOUTIQUE ADVISOR BOUTIQUE ADVISOR

Siti Khadijah

Part Time

KL City

Manage stock & selling floor.Help staff to achieve daily sale target.Basic knowledges about customer service.
Pay: RM8.72 - RM10.00 per hour
Work Location: In person

Posted

8 days ago

BOUTIQUE ADVISOR BOUTIQUE ADVISOR

Siti Khadijah

Part Time

KL City

Experience in retail,know how to manage the stock,Highly enthusiastic about serving customer.
Pay: RM8.72 - RM10.00 per hour
Expected hours: 7.5 per week ...

Posted

9 days ago