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Customer Experience Jobs in Kuala Lumpur - September 2026 - Urgent Hiring
Paparan 3,270 hasil carian kerja kosong untuk
"customer experience"
di Kuala Lumpur
Jangan lepaskan peluang untuk kerja Customer Experience terkini! di Kuala Lumpur
Urus Pemberitahuan
Undisclosed
KL City
- Lead our Corporate / Business Banking initiatives as a visionary subject matter expert, challenging traditional banking norms through digital innovation while changing the banking ecosystem to be digital first.
- Assist to ensure the Contact Centre Operations and Omni channel platform customers are well managed while experiencing customer centric experience that are well orchestrated in accordance to Service Level Agreements (SLA) & SOPs being set
- Monitor and deliver the overall vision and strategic plans for Customer Experience, focusing on driving best-in-class customer experience ...
Posted
20 days ago
Undisclosed
KL City
- Deliver exceptional customer experience and operations strategy to onboard, service, retain and grow active repeating customers.
- Manage customer facing activities from the end-to-end order management process dedicated to strategic or advanced segment key customers using in depth knowledge of order management technology.
- Provide a segmented customer experience and service offerings to our customers and has a mindset of continuous career development through learning, job scope evolving and career progression. ...
Posted
15 days ago
Undisclosed
KL City
- Lead the sales floor and drive individual and team sales performance.
- Deliver exceptional and memorable customer experiences.
- Role model best-in-class selling behaviours and service standards. ...
Posted
25 days ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
7 days ago
Undisclosed
KL City
- Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
- Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
- Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey. ...
Posted
12 days ago
Undisclosed
KL City
- Customer service and client relationship skills, including the ability to handle inquiries, complaints, and feedback professionally and empathetically.
- Communication skills in written and spoken English (and preferably Bahasa Malaysia), with clear, courteous, and confident interaction across phone, email, and messaging platforms.
- Organizational and administrative skills to manage redemption requests, update customer records, and support inventory, stock, and fulfillment processes. ...
Posted
a month ago
Undisclosed
KL City
- Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) are handled with high efficiency and accuracy
- Drives and motivates team performance by building rapport and developing team members to ensure growth
- Helps the team by handling escalations including urgent, complex and sensitive cases from the team ...
Posted
14 days ago
MYR3,500 - MYR3,500 Sebulan
KL City
- Act as the primary Live Agent point of contact for customer inquiries via phone, email, live chat, and social media channels, ensuring prompt, professional, and accurate responses.
- Diagnose and troubleshoot technical customer issues, providing effective solutions or seamlessly escalating complex cases to Tier 2 support or relevant internal departments.
- Maintain comprehensive and accurate documentation of all customer interactions, feedback, and resolutions within the designated CRM system. ...
Posted
a month ago
Undisclosed
KL City
- Standardize user flows for implementation across multiple markets with minimal modifications by understanding local requirements and aligning regional and market needs
- Lead optimization of assigned user flows to achieve measurement targets
- Proactively engage CX Analysts and leverage data to resolve issues efficiently ...
Posted
21 days ago
Undisclosed
KL City
- Digital Applications Support & Management
- Support the day-to-day management of customer-facing digital applications, including customer portals, mobile applications, and self-service platforms.
- Gather and document business requirements, user stories, and functional specifications for system enhancements and new initiatives. ...
Posted
a month ago
Undisclosed
KL City
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. ...
Posted
a month ago
Undisclosed
KL City
- Based on understanding and grasp of the business, conduct overall planning for AlipayHK's business/product experience, service experience, and service operations.
- As the customer's advocate, participate in product PRD and design reviews and acceptance tests.
- Identify problems and risks in product design and propose requirements related to service systems and data. ...
Posted
a month ago
Undisclosed
KL City
- Act as point of contact for technical health issues and escalation management for enterprise customers.
- Deliver customer onboarding guidance, enablement planning, administration and management workshops.
- Provide guidance, planning and recommendations for the overall technical health of a customer's Splunk environment. ...
Posted
25 days ago
Undisclosed
KL City
- Act as point of contact for technical health issues and escalation management for enterprise customers.
- Deliver customer onboarding guidance, enablement planning, administration and management workshops.
- Provide guidance, planning and recommendations for the overall technical health of a customer's Splunk environment. ...
Posted
25 days ago
Undisclosed
KL City
- Standardize user flows for implementation across multiple markets with minimal modifications by understanding local requirements and aligning regional and market needs
- Lead optimization of assigned user flows to achieve measurement targets
- Proactively engage CX Analysts and leverage data to resolve issues efficiently ...
Posted
a month ago
DREAMS LANGUAGE ACADEMY
MYR3,500 - MYR4,000 Sebulan
KL City
- Lead and oversee the Education Operations team and support functions
- Set clear goals, KPIs, and expectations for Education team members
- Monitor team performance and ensure accountability ...
Posted
a month ago
Undisclosed
KL City
- Customer First
- Push Boundaries
- Critical Thinking ...
Posted
a month ago
Undisclosed
KL City
- Handle and resolve customer inquiries related to payment issues (e.g., payments, refunds, withdrawals, account linking).
- Conduct root cause analysis and collaborate with cross-functional teams (Product, Engineering, Risk, etc.) to drive resolution.
- Categorize and analyze inquiries to identify trends and improve processes. ...
Posted
20 days ago
Undisclosed
KL City
- Act as the primary Live Agent point of contact for customer inquiries via phone, email, live chat, and social media channels, ensuring prompt, professional, and accurate responses.
- Diagnose and troubleshoot technical customer issues, providing effective solutions or seamlessly escalating complex cases to Tier 2 support or relevant internal departments.
- Maintain comprehensive and accurate documentation of all customer interactions, feedback, and resolutions within the designated CRM system. ...
Posted
a month ago
MYR3,000 - MYR4,200 Sebulan
Bandar Kuala Lumpur, WP Kuala Lumpur
Dekat Stesen Tren
Syarikat ini berdekatan dengan stesen tren
- Respond to customer inquiries via phone, email, and chat in Mandarin (and English when needed).
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain accurate records of customer interactions in the CRM system. ...
Mandarin Chinese
Communication Skills
Kemahiran Diperlukan
Mandarin Chinese
Communication Skills
Customer Service
Problem Solving
Client Relationship Management
+3
Posted
5 months ago
MYR3,000 - MYR4,200 Sebulan
Bandar Kuala Lumpur, WP Kuala Lumpur
Dekat Stesen Tren
Syarikat ini berdekatan dengan stesen tren
- Respond to customer inquiries via phone, email, and chat in Mandarin (and English when needed).
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain accurate records of customer interactions in the CRM system. ...
Mandarin Chinese
Communication Skills
Kemahiran Diperlukan
Mandarin Chinese
Communication Skills
Customer Service
Problem Solving
Client Relationship Management
+3
Posted
5 months ago
MYR3,000 - MYR4,200 Sebulan
Bandar Kuala Lumpur, WP Kuala Lumpur
Dekat Stesen Tren
Syarikat ini berdekatan dengan stesen tren
- Respond to customer inquiries via phone, email, and chat in Mandarin (and English when needed).
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain accurate records of customer interactions in the CRM system. ...
Mandarin Chinese
Communication Skills
Kemahiran Diperlukan
Mandarin Chinese
Communication Skills
Customer Service
Problem Solving
Client Relationship Management
+3
Posted
5 months ago
MYR3,000 - MYR4,200 Sebulan
Bandar Kuala Lumpur, WP Kuala Lumpur
Dekat Stesen Tren
Syarikat ini berdekatan dengan stesen tren
- Respond to customer inquiries via phone, email, and chat in Mandarin (and English when needed).
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain accurate records of customer interactions in the CRM system. ...
Mandarin Chinese
Communication Skills
Kemahiran Diperlukan
Mandarin Chinese
Communication Skills
Customer Service
Problem Solving
Client Relationship Management
+3
Posted
5 months ago
Undisclosed
KL City
- Possess a Bachelor's Degree in Engineering, Construction Management, Quantity Surveying, Project Management, Architecture, Occupational Safety & Health, or other relevant disciplines.
- At least 12+ years of experience in comparable industrial (site-based; recovery or resumption experience)
- Experience in industrial construction, manufacturing facilities, semiconductor plants, cleanroom facilities, data centres, pharmaceutical facilities, electronics manufacturing facilities, or other highly regulated industrial projects is highly preferred. ...
Posted
3 days ago
Undisclosed
KL City
- Possess a Bachelor's Degree in Engineering, Construction Management, Quantity Surveying, Project Management, Architecture, Occupational Safety & Health, or other relevant disciplines.
- At least 12+ years of experience in comparable industrial (site-based; recovery or resumption experience)
- Experience in industrial construction, manufacturing facilities, semiconductor plants, cleanroom facilities, data centres, pharmaceutical facilities, electronics manufacturing facilities, or other highly regulated industrial projects is highly preferred. ...
Posted
3 days ago
Undisclosed
KL City
- Lead end-to-end launch and management of CSAT/NPS surveys on the EFM platform.
- Maintain real-time Tableau dashboards to ensure data integrity across all channels.
- Process VOC data from surveys, social media, and calls to perform sentiment and root cause analysis. ...
Posted
2 days ago
Undisclosed
KL City
- Develop lifecycle strategies across acquisition, activation, engagement, retention, and win-back
- Identify customer behaviour patterns across the lifecycle
- Design and execute targeted lifecycle campaigns ...
Posted
13 hours ago
Undisclosed
KL City
- About the role
- Verinon Technology Solutions Sdn Bhd is seeking a Customer Communication Application specialist to join our team on a contract basis in Kuala Lumpur. This is a strategic position within our Product Management & Development division, where you will play a crucial role in developing and optimising communication solutions that directly impact our customers' experience. The Customer Communication Application role is fundamental to how we deliver value to our clients, ensuring seamless and effective interactions across multiple channels and touchpoints.
- d. ...
Posted
4 days ago
Undisclosed
KL City
- Investigating cases with relevant Business Units to establish facts and policy applicability
- Responding to passengers via email or phone, ensuring clear and empathetic communication
- Recommending and arranging service recovery within policy, where appropriate ...
Posted
4 days ago
Undisclosed
KL City
- Leading the Malaysia Data Centre Service Hub by overseeing nationwide service operations for mission-critical customers, ensuring high standards of safety, quality, responsiveness, and customer satisfaction.
- Delivering reliable 24/7 service performance by managing service level commitments, emergency response, escalation processes, business continuity plans, and key service performance measures.
- Driving technical excellence across electrical service portfolios by guiding teams on medium voltage, low voltage, protection and automation, power monitoring, digitalization, lifecycle, and modernization solutions ...
Posted
5 days ago
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